Care Logistics Manager

home-helpers-careers; Pocatello (ID); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Bonus based on performance

Job summary

Home Helpers in Idaho is seeking an outgoing Care Logistics Manager to coordinate scheduling for caregivers and clients across Pocatello and Idaho Falls. You will be the primary contact, ensuring service plans are followed and HIPAA guidelines are maintained.

Proficiency with Microsoft or Google Suite, strong communication, organization, and the ability to multi-task in a fast-paced office are essential. A high school diploma or GED and 1–2 years related experience are preferred.

Qualifications

• High school diploma or GED or 1–2 years related experience.
• Proficiency with Microsoft Office and Google Suite and scheduling software.
• Working knowledge of basic medical terminology.

Responsibilities

• Understand and adhere to Home Helpers care policies and procedures.
• Schedule client visits according to Service Plans and staff availability.
• Enter scheduling data and release weekly caregiver schedules.
• Maintain call-in, retention and staff/client statistic reports.
• Adhere to HIPAA regulations.
• Manage a high volume of incoming calls while placing outgoing calls for shifts.

Skills

Sense of urgency

Dependable

Attention to detail

Organization

Multitasking

Communication skills

Education

High school diploma or GED

1–2 years related experience

Tools

Microsoft Office

Google Suite

Scheduling software

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• Bonus based on performance

Home Helpers is looking to hire an outgoing individual as our Care Logistics Manager to accommodate growth in our company. This position will be the primary point of contact for our caregivers and our clients. This position will serve our Pocatello and Idaho Falls service areas.

This role is instrumental in the success of our company and we are committed to using a modern approach while providing the highest quality of care services in the communities we serve. Bonus Opportunities Available!

Job Duties include but are not limited to:

• Understand and adhere to established Home Helpers care policies and procedures
• Schedule client appointments/visits according to Service Plan/Care Plans and staff availability
• Enter scheduling data, create and release weekly schedule for all assigned Caregivers (including call-outs, vacation coverage, etc.)
• Maintain call-in, retention and staff and client statistic reports
• Adhere to all HIPAA regulations
• Ability to manage a high volume of incoming calls, while placing several outgoing calls to staff open client shifts, on a timely basis.

EDUCATION/EXPERIENCE

• High school diploma or general education degree (GED); or one (1) to two (2) years’ related experience and/or training; or equivalent combination of education and experience
• Proficiency with Microsoft Suite and or Google Suite and scheduling software
• Working knowledge of basic medical terminology

Ideal Candidate:

• Must possess an extreme sense of urgency, be dependable and reliable.
• Demonstrates competency, organization, attention to detail, flexibility and cooperation in performing all job responsibilities.
• Must be able to multi-task in a fast-paced office environment.
• Must have excellent written and oral communication skills in person, on the phone, text and email.
• Have a current DL with auto insurance