Sandpoint Area- Care Logistics Manager

Home Helpers Home Care; Bourbonnais (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Home Helpers Home Care is seeking a Care Logistics Manager to coordinate scheduling for clients and caregivers, ensuring adherence to service plans and policies. The role serves as the primary contact for caregivers and clients in the Bourbonnais area.

The ideal candidate will handle high call volumes, maintain accurate reports, and uphold HIPAA standards while delivering reliable, timely communications and scheduling support.

Qualifications

• Must possess an extreme sense of urgency and be dependable.
• Demonstrates organization, attention to detail, flexibility and cooperation.
• Ability to multi-task in a fast-paced office environment.
• Excellent written and oral communication skills in person, on the phone, text and email.

Responsibilities

• Understand and adhere to established Home Helpers care policies and procedures.
• Schedule client appointments/visits according to Service Plans and staff availability.
• Enter scheduling data and release weekly schedules for all assigned Caregivers.
• Maintain call-in, retention and staff/client statistic reports.
• Adhere to HIPAA regulations.
• Manage a high volume of incoming and outgoing calls to staff for client shifts.

Skills

Urgency awareness

Dependable

Organization

Attention to detail

Flexibility

Cooperation

Communication skills

Multi-tasking

Education

High school diploma or GED

1–2 years related experience

Basic medical terminology knowledge

Tools

Microsoft Suite

Google Suite

Scheduling software

Job description

Benefits:

• Health insurance
• Paid time off

Home Helpers is looking to hire an outgoing individual as our Care Logistics Manager to accommodate growth in our company. This position will be the primary point of contact for our caregivers and our clients. This position will serve our Sandpoint service areas.

This role is instrumental in the success of our company and we are committed to using a modern approach while providing the highest quality of care services in the communities we serve. Bonus Opportunities Available!

Job Duties include but are not limited to:

• Understand and adhere to established Home Helpers care policies and procedures
• Schedule client appointments/visits according to Service Plan/Care Plans and staff availability
• Enter scheduling data, create and release weekly schedule for all assigned Caregivers (including call-outs, vacation coverage, etc.)
• Maintain call-in, retention and staff and client statistic reports
• Adhere to all HIPAA regulations
• Ability to manage a high volume of incoming calls, while placing several outgoing calls to staff open client shifts, on a timely basis.

EDUCATION/EXPERIENCE

• High school diploma or general education degree (GED); or one (1) to two (2) years' related experience and/or training; or equivalent combination of education and experience
• Proficiency with Microsoft Suite and or Google Suite and scheduling software
• Working knowledge of basic medical terminology

Ideal Candidate:

• Must possess an extreme sense of urgency, be dependable and reliable.
• Demonstrates competency, organization, attention to detail, flexibility and cooperation in performing all job responsibilities.
• Must be able to multi-task in a fast-paced office environment.
• Must have excellent written and oral communication skills in person, on the phone, text and email.
• Have a current DL with auto insurance