Patient Engagement Specialist - Remote

Guidehealth; United States; À distance; USD 28 000 - 30 000; Plein temps

Avantages offerts par ce poste

Work from Home

Medical, Dental, Vision

401(k) with employer match

Life and Disability insurance

EAP

Paid time off

Parental leave

Learning and development

Résumé du poste

Guidehealth is a fully remote healthcare company seeking a patient-focused specialist to engage patients across phone, text, chat, and email to support healthcare programs and preventive care.

You will educate patients about gaps in care, help them navigate appointments, and collaborate with teams to improve the patient experience while meeting outreach and engagement goals.

Qualifications

• Experience communicating with customers or patients across multiple channels.
• Ability to initiate outbound conversations and engage across channels.
• Empathetic, patient-focused communication with influencing skills.
• At least 1 year of experience in healthcare, customer service, a contact center, patient/member services, health insurance, pharmacy, a medical office, or a related environment.
• Strong verbal and written communication skills with the ability to adapt style per channel.
• Familiarity with healthcare terminology and navigation of benefits, providers, prescriptions, appointments, or preventive care.
• Strong computer and problem-solving skills with the ability to learn new technologies.
• Ability to work toward measurable goals and adapt to changing processes.

Responsabilités

• Proactively reaching out to patients and members through phone, text, chat, email, and other digital channels to engage them in healthcare programs, services, and recommended care.
• Building rapport quickly across different communication channels, identifying barriers, and motivating patients to take action.
• Educating patients about gaps in care, preventive services, screenings, medication adherence, and opportunities to improve health.
• Helping patients navigate healthcare, including scheduling appointments, understanding next steps, and connecting with resources.
• Collaborating with other teams to resolve patient needs and improve the patient experience.

Description du poste

Remote

Company Description

Build Your Career in Healthcare

Healthcare is changing quickly, driven by technology, data, AI, and new approaches to delivering better care. At Guidehealth, you’ll have the opportunity to build your healthcare knowledge and develop skills for the future while gaining exposure to areas such as population health, value-based care, healthcare quality, care management, patient experience, and operations.

We’re looking for people who bring a foundation of relevant experience and are motivated to keep learning and growing. You should be curious about healthcare, comfortable adopting new technology and ways of working, and interested in developing professionally within the industry.

We’ll provide opportunities to learn, receive coaching and feedback, gain exposure to different areas of the business, and build new skills.

Job Description

What You'll Be Doing

• Proactively reaching out to patients and members through phone, text, chat, email, and other digital channels to engage them in healthcare programs, services, and recommended care.
• Building rapport quickly across different communication channels, identifying barriers, and using empathy and influence to motivate patients to take action.
• Educating patients about gaps in care, preventive services, screenings, medication adherence, and other opportunities to improve their health.
• Helping patients navigate healthcare, including scheduling appointments, understanding next steps, and connecting with resources.
• Managing both outbound and inbound interactions while adapting your communication style to the patient and the channel.
• Using technology and digital tools to communicate, research, document, and manage patient interactions accurately.
• Collaborating with other teams to resolve patient needs and improve the patient experience.
• Working toward individual and team goals for outreach, engagement, quality, and patient outcomes.

Qualifications

• Experience proactively communicating with customers or patients across multiple channels, including phone, text, chat, email, or other digital platforms.
• The confidence and persistence to initiate outbound conversations, build trust quickly, and keep people engaged across different communication channels.
• The ability to influence and encourage others to take action through both verbal and written communication while remaining empathetic and patient-focused.
• At least 1 year of experience in healthcare, customer service, a contact center, patient/member services, health insurance, pharmacy, a medical office, or a related environment.
• Strong verbal and written communication skills with the ability to adapt your style, tone, and approach based on the individual and communication channel.
• Familiarity with healthcare terminology and how patients navigate areas such as benefits, providers, prescriptions, appointments, or preventive care.
• Strong computer and problem-solving skills with the ability to quickly learn and work across multiple technologies, systems, and digital communication tools.
• The ability to work toward measurable goals, apply feedback, and adapt to changing processes and priorities.
• A high school diploma or equivalent.

What will really make you stand out

• Experience in a healthcare contact center, patient/member services, health insurance, pharmacy, or healthcare navigation.
• Experience with high-volume outbound outreach, patient engagement, appointment scheduling, enrollment, retention, or other work requiring influence.
• Knowledge of health insurance, preventive care, gaps in care, HEDIS, care management, population health, or value-based care.
• Experience with CRM, EHR, call center, AI-enabled, omnichannel communication, or other healthcare technology.
• Bilingual language skills or additional healthcare education, training, or certification.

Additional Information

The base pay range for this role is between $20 - $22 per hour paid bi-weekly

ALIVE with Purpose: How We Thrive at Guidehealth

At Guidehealth, our values come to life in everything we do.

We are Driven by Accountability — grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike.

Always Growing, Always Learning — staying curious and continuously improving inspires us to shape a better future for healthcare.

With Collaborative Innovation, we solve problems creatively, making every experience better for our employees and the patients we serve.

At Guidehealth, Every Voice Matters — we believe our collective strength is rooted in the unique perspectives of each team member.

And through Empathy in Action, we build stronger connections with those who count on us.

This is what it means to be ALIVE with purpose. This is how we thrive — together — at Guidehealth.

BENEFITS:

• Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
• Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.
• Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
• Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.
• Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
• Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.
• Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.
• Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.

All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. Temporary employees and contractors are not eligible for benefits.

COMPENSATION:

The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.