Care Experience On-Call Coordinator

Ellenco Estágios e Treinamentos; Erie (Erie County); On-site; USD 42,000 - 68,000; Full time

Job summary

Aveanna Healthcare seeks a detail‑oriented coordinator to support families and caregivers by phone. You’ll be the main point of contact, ensure timely communication, manage schedules, and assist with onboarding in a non‑clinical, on‑call role.

Bachelor’s degree or equivalent, 2+ years in sales, customer service, or fast‑paced office work. Strong organization, time management, and communication skills are essential. Proficiency with MS Office; healthcare experience is a plus.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in sales, customer service, or a fast-paced office environment.
• Strong organizational and time management skills.
• Excellent communication, relationship-building, and problem-solving skills.
• Comfortable using MS Office and learning new systems quickly.
• Experience in recruiting or healthcare (preferred but not required).

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring communication and satisfaction.
• Manage caregiver schedules to match skills and availability.
• Collaborate with clinical and recruitment teams to support referrals and onboarding.
• Maintain accurate records, schedules, and reports.
• Participate in the on-call rotation — phone support only, and paid.
• Help build a strong caregiver team with a positive, supportive work environment.
• Handle problem-solving with professionalism and empathy.

Job description

Aveanna Healthcare seeks a detail‑oriented coordinator to support families and caregivers by phone. You’ll be the main point of contact, ensure timely communication, manage schedules, and assist with onboarding in a non‑clinical, on‑call role.

Bachelor’s degree or equivalent, 2+ years in sales, customer service, or fast‑paced office work. Strong organization, time management, and communication skills are essential. Proficiency with MS Office; healthcare experience is a plus.