Care Experience Manager — On-Call Staffing Lead

Aveanna Healthcare; West Palm Beach (FL); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays

Vacation Days

Sick Days

Bonus Opportunities

Mileage Reimbursement

401(k) Matching

Employee Stock Purchase Plan

Tuition Discounts

New Hire Orientation

Employee Resource Groups

Job summary

Aveanna Healthcare is seeking a Staffing Coordinator (Care Experience Manager) in West Palm Beach, FL to coordinate caregiver schedules, organize orientations, and manage on-call coverage. This full-time role offers a comprehensive benefits package and a base salary with quarterly bonuses.

On-site schedule is Monday–Friday with rotating on-call rotations. The ideal candidate will have a high school diploma (college degree a plus), strong English skills, and healthcare experience, plus

Qualifications

• High School Diploma or equivalent required; College Degree a plus.
• Proficient in English; bilingual skills are a plus.
• Healthcare experience is highly preferred.
• Proficiency in Microsoft Office Suite (Word and Excel).
• Strong organizational skills, ability to multitask, and thrive in a team environment.
• Willingness to work an after-hours on-call schedule.

Responsibilities

• Coordinate staffing needs and manage caregiver schedules.
• Organize orientation and training for new caregivers.
• Manage shift coverage for absences or tardiness.
• Monitor and address cost containment to ensure efficient case assignments.
• Evaluate and support staff performance with a positive approach.
• Provide 24/7 on-call support to field staff, patients, and families (on a rotating basis).
• Occasionally deliver supplies/equipment to homes as needed (mileage reimbursed).
• Build and maintain strong relationships with caregivers and patients to ensure top-tier service.
• Demonstrate problem-solving skills, initiative, and sound judgment.
• Uphold and adhere to company policies and procedures.

Skills

English proficiency

Healthcare experience

Microsoft Office

Organizational skills

Team collaboration

On-call availability

Education

High School Diploma or equivalent

College degree a plus

Tools

Microsoft Office

Job description

Aveanna Healthcare is seeking a Staffing Coordinator (Care Experience Manager) in West Palm Beach, FL to coordinate caregiver schedules, organize orientations, and manage on-call coverage. This full-time role offers a comprehensive benefits package and a base salary with quarterly bonuses.

On-site schedule is Monday–Friday with rotating on-call rotations. The ideal candidate will have a high school diploma (college degree a plus), strong English skills, and healthcare experience, plus