Care Experience Manager - Client & Caregiver Advocate

Aveanna Healthcare; Worcester (MA); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Bonus potential up to 25% of salary

Cellphone reimbursement

Mileage reimbursement

Vacation accrual 80 hours first year (

Sick time accrual

On-call pay

8-hour fun day

8-hour inclusion day

Job summary

Aveanna Healthcare in Worcester, MA is seeking a Care Experience Manager (CEM) to coordinate care for clients and caregivers. You’ll be the main point of contact, ensuring smooth communication and satisfaction while supporting caregiver onboarding.

This role involves scheduling caregivers, collaborating with clinical and recruitment teams, maintaining records, and participating in on-call support. A bachelor’s degree and 2+ years in sales, customer service, or a fast-paced office are required;

Qualifications

• Bachelor’s degree required.
• 2+ years of experience in sales, customer service, or a fast-paced office environment.
• Strong organizational and time management skills.
• Excellent communication, relationship-building, and problem-solving skills.
• Comfortable using MS Office and learning new systems quickly.
• Experience in recruiting or healthcare (preferred but not required).

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction.
• Manage caregiver schedules to ensure the right match of skills and availability.
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding.
• Maintain accurate and up-to-date records, schedules, and reports.
• Participate in the on-call rotation — phone support only, and paid.
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment.
• Handle problem-solving with professionalism and empathy.
• Manage performance and support the retention of caregivers through engagement and timely feedback.
• Phone-based on call after hours support - paid!

Skills

Sales experience

Customer service

Office environment

Education

Bachelor's degree

Tools

MS Office

Job description

Aveanna Healthcare in Worcester, MA is seeking a Care Experience Manager (CEM) to coordinate care for clients and caregivers. You’ll be the main point of contact, ensuring smooth communication and satisfaction while supporting caregiver onboarding.

This role involves scheduling caregivers, collaborating with clinical and recruitment teams, maintaining records, and participating in on-call support. A bachelor’s degree and 2+ years in sales, customer service, or a fast-paced office are required;