Care Coordinator Administrative – Future Opportunities

Complete Care Centers LLC; Tampa (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with 2% company match

Competitive PTO

Sick days

6 paid holidays + 1 floating holiday

Company-paid life insurance

Short-term disability coverage

Job summary

Complete Care Centers LLC in Tampa, Florida is seeking a Care Coordinator to manage front desk operations and support patient care.

This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Responsibilities include scheduling, patient interaction, and compliance outreach.

Join our team and contribute to exceptional patient outcomes in a supportive clinic culture dedicated to compassionate care.

Qualifications

• 1–2 years administrative or customer service experience; healthcare preferred.
• Ability to communicate clearly and compassionately.

Responsibilities

• Manage front desk operations including intake and scheduling.
• Greet patients and ensure professionalism in lobby.
• Support compliance outreach and manage appointments.

Skills

Customer service

Time management

Communication

Organizational skills

Education

High School Diploma or equivalent

Job description

Job Category: Care Coordinator - Administrative

While we may not have an immediate opening, we’re always excited to connect with compassionate and driven professionals who are passionate about helping others.

At Complete Care, we believe in healing with heart—and we’re looking to connect with individuals interested in future Care Coordinator – Administrative opportunities. If you thrive in a fast-paced environment, enjoy building meaningful connections, and take pride in delivering exceptional care, we encourage you to apply and stay connected with us.

Position Purpose

At Complete Care, Patient is Priority. We operate as one unified care team dedicated to delivering exceptional outcomes together.

Summary of Duties

Responsible for front desk operations, including intake, scheduling, compliance calls, documentation accuracy, and communication.

Duties & Essential Functions

• Greet patients warmly and manage check-in/check-out with precision.
• Schedule and confirm appointments to support care plan completion.
• Execute compliance outreach for missed or at-risk patients.
• Support fulfillment of provider orders and care plan components.
• Collaborate with rehab staff to maintain unified clinic flow.
• Assist rehab team when therapy volume is high.
• Maintain lobby professionalism and organization.
• Support unified clinic-wide efforts toward patient outcomes.
• Collect accurate insurance and demographic information to ensure clean claims processing and proper documentation in EHR system.
• Communicate clearly with patients about copays, deductibles, out-of-pocket estimates, and payment expectations.
• Collect payments at check-in or check-out following company protocols.
• Maintain awareness of various insurance types (PPO, HMO, PIP, WC, Managed Care) and understand how each impacts coverage within Complete Care’s model.
• Identify when services require pre-authorization and initiate the appropriate workflow.
• Monitor, track, and follow up on outstanding pre-authorizations.
• Escalate authorization or eligibility concerns promptly to reduce delays or claim denials.
• Multi-Service Scheduling & Care Plan Fulfillment
• Schedule, confirm, and manage appointments across chiropractic, medical, MRI/imaging, injections, procedures, and follow-up services.
• Ensure all patients are fully scheduled throughout their plan of care.
• Perform compliance calls, appointment reminders, and outreach for missed or rescheduled visits.
• Maximize schedule productivity and fill rates across multiple service lines.
• Ensure proper fulfillment of provider-directed orders.
• Provide patients with clear preparation guidance and restrictions based on their orders.

Compliance, Production, and Outcome Support

• Support patient compliance through consistent communication and proactive follow-up.
• Monitor show rates, production metrics, and compliance trends.
• Reinforce care plan understanding to support patient engagement.
• Collaborate with leadership to reduce cancellations and improve retention.

Clinic Culture Expectations

• Demonstrate Conscious Leadership—empathy, curiosity, and accountability.
• Exhibit reliability, ownership, and strong follow-through.
• Communicate clearly and compassionately with patients and team members.
• Contribute positively to a unified, patient-first clinic culture.
• Demonstrate flexibility, teamwork, and solution-oriented communication.
• Excellent customer service and interpersonal communication.
• Strong organizational skills and ability to multitask.
• High accuracy in scheduling, documentation, and insurance data collection.
• Adaptability to evolving workflows and clinic needs.

Experience Requirements

Preferred: 1–2 years administrative or customer service experience; healthcare preferred. We will train service-minded individuals.

Clinic Hours

Monday: 8:00 AM – 11:00 AM, 3:00 PM – 6:00 PM

Tuesday: 12:30 PM – 7:0 PM

Thursday: 12:30 PM – 7:00 PM

Friday: 7:00 AM – 1:00 PM

Your Well-Being Matters to Us

Available to full-time employees.

At Complete Care, we are committed to supporting your health, financial security, and overall well-being. Our benefits include:

• Medical, dental, and vision insurance
• 401(k) with 2% company match
• Competitive PTO
• Sick days
• 6 paid holidays + 1 floating holiday
• Company-paid life insurance
• Short-term disability coverage

Employment is contingent upon successful completion of a Level 2 background check, in accordance with applicable state and federal regulations. More information regarding the screenings can be found at the following link: https://info.flclearinghouse.com/

Join the Complete Care Family

If you’re ready to be part of a team that values compassion, professionalism, and excellence in patient care, Complete Care is the place for you. Join us in making a difference in the lives of our patients every day.

Complete Care proudly provides equal employment opportunities to all individuals regardless of race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.