Care Coordinator - Rehab

Complete Care; Melbourne (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Complete Care is seeking a Care Coordinator-Rehab to support clinical care by delivering therapies, documenting in the EHR, and coordinating care plans with administrative teams. The role emphasizes patient engagement, accuracy in therapy delivery, and adherence to care protocols on a busy treatment floor.

The position requires 1–2 years in rehab or patient support, with training provided. Monday through Friday clinic hours, a focus on teamwork, and a commitment to professional, compassionate

Qualifications

• 1–2 years of rehab, therapy, or patient support experience.
• Willingness to train and grow in a patient-centered role.

Responsibilities

• Deliver provider-directed therapies with precision and safety.
• Prepare patients for examinations and explain expectations.
• Document all therapies accurately in real time.
• Monitor patient tolerance and elevate clinical concerns appropriately.
• Reinforce patient understanding of therapy purpose, expectations, and care progression.
• Distribute DME and train patients on proper use.
• Ensure therapies follow provider-prescribed cadence.
• Identify care plan deviations and escalate to Lead Care Coordinator.
• Support care plan scheduling through communication with Administrative Care Coordinators.
• Document all therapy services in the EHR for billing integrity.
• Communicate orders for DME, imaging, or re-exams for proper scheduling.
• Escalate missing authorizations and support billing integrity.
• Identify authorization barriers and communicate appropriately.
• Monitor attendance and support KPI goals for throughput and adherence.
• Participate in team huddles and workflow discussions.
• Collaborate with Coordinators, providers, and imaging teams.

Skills

Rehab experience

Patient support

EHR proficiency

Tools

EHR

Job description

Are you passionate about helping others and ready for a career where every day truly matters? At Complete Care, we believe in healing with heart — and we’re looking for a compassionate, energetic Care Coordinator-Rehab to join our growing team! If you thrive in a fast-paced environment, love connecting with people, and take pride in delivering exceptional care, we’d love to hear from you.

Position Purpose:

At Complete Care, Patient is Priority. We operate as one unified care team dedicated to delivering exceptional outcomes together.

The Care Coordinator: Rehab supports clinical care by delivering therapies safely and accurately, reinforcing care plan adherence, documenting thoroughly, supporting compliance workflows, and collaborating across departments to optimize patient outcomes.

Summary of Duties:

Executes therapeutic protocols, monitors patient compliance, ensures accurate documentation, supports insurance coordination, and collaborates with administrative and clinical teams to maintain seamless treatment-floor operations.

Therapy Delivery & Clinical Care Support

• Deliver provider-directed therapies with precision and safety.
• Prepare patients for examinations and explain expectations.
• Document all therapies accurately and in real time.
• Monitor patient tolerance and elevate clinical concerns appropriately.
• Reinforce patient understanding of therapy purpose, expectations, and care progression.
• Distribute Durable Medical Equipment (DME) and provide patient training on proper use, safety, and care.

Care Plan Fulfillment & Outcome Support

• Ensure patients receive therapies according to provider-prescribed cadence.
• Identify care plan deviations and elevate to the Lead Care Coordinator.
• Support care plan scheduling through communication with Administrative Care Coordinators.

Documentation & Order Completion

• Document all therapy services accurately in the EHR.
• Ensure therapy documentation supports billing integrity.
• Communicate provider-directed orders (DME, imaging, re-exams) for proper scheduling.

Insurance, Billing & Pre-Authorization Support (Clinical Coordination)

• Escalate missing or unclear authorizations to Administrative Care Coordinators.
• Support billing integrity through complete and timely documentation.
• Identify authorization barriers impacting care and communicate appropriately.

Compliance, Production & KPI Alignment

• Monitor patient attendance and elevate compliance gaps.
• Support KPI goals linked to therapy throughput and care plan adherence.
• Participate in team huddles and workflow discussions.

Team Collaboration & Clinic Support

• Collaborate with Administrative Care Coordinators, Lead Care Coordinator, providers, and imaging teams.
• Support unified patient care and interdepartmental teamwork.

Clinic Culture Expectations

• Demonstrate professionalism, patience, and emotional intelligence.
• Strong communication and patient engagement skills.
• Attention to detail and consistency in therapy delivery.
• EHR and documentation proficiency.
• Team-oriented mindset and adaptability.

Experience Requirements

Preferred:

• 1–2 years of rehab, therapy, or patient support experience.

We will train patient-centered candidates demonstrating reliability and professionalism.

Clinic hours:

Monday: 8:00 AM – 12:00 AM, 3:00 PM – 6:00 PM

Tuesday: 10:00 AM – 1:00 PM, 4:00 PM – 7:00 PM

Thursday: 10:00 AM – 1:00 PM, 4:00 PM – 7:00 PM

Friday: 8:00 AM – 2:00 PM

Employment is contingent upon successful completion of a Level 2 background check, in accordance with applicable state and federal regulations. More information regarding the screenings can be found at the following link:

Join the Complete Care Family

If you’re ready to be part of a team that values compassion, professionalism, and excellence in patient care, Complete Care is the place for you. Join us in making a difference in the lives of our patients every day.

Complete Care proudly provides equal employment opportunities to all individuals regardless of race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.