Care Coordinator - Rehab

Complete Care; Ocala, Northern (FL, KY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Paid Holidays + Floating Holiday

Company-Paid Life Insurance

Short-Term Disability

Job summary

Complete Care seeks a Care Coordinator (Rehab) to support patient recovery by delivering provider-directed therapies, preparing patients for sessions, and ensuring care plans stay on track. You will document therapies in the EHR, educate patients on exercises and DME use, and collaborate closely with clinicians to provide a seamless patient experience.

The role emphasizes compassion, organization, and reliable communication in a busy clinic.

Qualifications

• No healthcare experience required; comprehensive training provided.
• Candidates should show professionalism, strong communication skills, adaptability, and a desire to learn and grow.
• Ability to stay organized and deliver accurate documentation in a collaborative clinical environment.

Responsibilities

• Deliver provider-directed rehabilitation therapies safely and accurately.
• Prepare patients for therapy and explain expectations.
• Help patients stay on track with prescribed treatment plans.
• Document therapies accurately in the electronic medical record (EHR).
• Educate patients on therapy exercises and proper use of DME.
• Monitor patient progress and communicate concerns to providers.
• Verify insurance information and support authorization workflows.
• Coordinate with providers and teammates to ensure a seamless patient experience.
• Maintain an organized treatment area and support daily clinic operations.

Skills

Dependable

Kind

Detail-oriented

Organized

Professional

Empathetic

Communicative

Team-oriented

Multitasker

Process-driven

Compassionate

Tools

EHR

Job description

Help Patients Heal. Make a Difference Every Day.

At Complete Care,we'recommitted to helping injured patients recover through compassionate care, seamless experiences, and exceptional clinical support. Every role on our team contributes to creating a healing environment where patients receive the care, attention, and encouragement they deserve.

As a Care Coordinator (Rehab),you'llplay an essential role in each patient's recovery by delivering provider-directed therapies, helping patients feel comfortable throughout their treatment, and ensuring every step of their care is completed with accuracy, efficiency, and compassion.

This is an excellent opportunity for someone beginning or growing a career in healthcare who enjoys helping people, values organization, embraces continuous learning, and takes pride in delivering high-quality patient care.

Ifyou'redependable, kind, detail-oriented, and thrive in a collaborative clinical environment where patients always come first,we'dlove to meet you.

What You'll Do

• Deliver provider-directed rehabilitation therapies safely and accurately.
• Prepare patients for therapy and explain what to expect.
• Help patients stay on track with their prescribed treatment plans.
• Document therapies accurately in the electronic medical record (EHR).
• Educate patients on therapy exercises and the proper use of Durable Medical Equipment (DME).
• Monitor patient progress and communicate concerns to providers when appropriate.
• Verify insurance information and support authorization workflows.
• Coordinate closely with providers and teammates to deliver a seamless patient experience.
• Maintain an organized treatment area while supporting efficient daily clinic operations.
• Deliver everypatientinteraction with professionalism, empathy, and a commitment to excellence.
• Look for opportunities to improve processes, support your team, and enhancethe patientexperience.
• Calm—You stay composed andreassuring, even during busy clinic days.
• Reliable—Your team knows they can count on you to follow through on your commitments.
• Organized—You naturally keep things in order anddon'tlet details fall through the cracks.
• Accurate—You understand that every detail matters because every patient matters.
• Process-Driven—You enjoy following established procedures while continuously looking for better ways to improve efficiency and patient care.
• Warm & Personable—You enjoy building relationships and helping patients feel comfortable and confident throughout their recovery.
• A Strong Multitasker—You can balance patient care, documentation, and communication without sacrificing quality or urgency.
• Compassionate—Helping others motivates you every day.
• Team-Oriented—You believe the best patient outcomes come from working together and supporting one another.
• Professional—You take ownership of your work and hold yourself tohigh standardsof quality, accountability, and service.

Preferred Experience

• Physical Therapy Aide
• Chiropractic Assistant
• Customer Service

No healthcare experience?That'sokay.

We provide comprehensive training for dependable, patient-focused individuals whodemonstrateprofessionalism,strong communicationskills, adaptability, and a genuine desire to learn and grow.

What Success Looks Like

• Patients feel welcomed, informed, and supported throughout every stage of their recovery.
• Therapies are delivered safely, accurately, and consistently.
• Documentation is complete,timely, and supports exceptional continuity of care.
• Care plans stay on track, allowing patients to recover as efficiently as possible.
• Providers and teammates rely on your communication, organization, and follow-through.
• You actively contribute ideas that improve workflows, strengthen teamwork, and enhancethe patientexperience.
• You help create a positive, collaborative clinic culture where excellence is the standard.

If you enjoy bringing order to busy days, helping people heal, embracing new ways to improve care, and taking pride in meaningful work that changes lives,you'llfit right in.

Why Complete Care?

We'rea growing multidisciplinary healthcare organization committed to delivering exceptional injury care while creating rewarding careers for compassionate, high-performing team members.

We invest in advanced technology, ongoing training, coaching, and career development because we believe empowered employees create exceptional patient experiences. By fostering collaboration, innovation, and continuous improvement,we'rebuilding the future of injury recovery—one patient, one teammate, and one success story at a time.

Ifyou'relooking for a place where your work has purpose, your ideas are valued, your growth is supported, and every day gives you the opportunity to make a meaningful impact, Complete Care is the place to grow your career.

• 401(k) with Company Match
• Paid Time Off
• Paid Holidays + Floating Holiday
• Company-Paid Life Insurance
• Short-Term Disability

Schedule: Fridays and Saturdays are required

• Monday: 7:30 AM – 11:00 AM & 2:30 PM – 6:00 PM
• Tuesday: 9:30 AM-1:00 PM & 3:30 PM– 7:00 PM
• Thursday: 9:30 AM-1:00 PM & 3:30 PM– 7:00 PM
• Friday: 6:30 AM – 7:30 PM
• Saturday: 8:30 AM-5:30 AM

Employment is contingent upon successful completion of a Level 2 background check,in accordance withapplicable state and federal regulations. More informationregardingthe screenings can be found at the following link: https://info.flclearinghouse.com/

Complete Care proudlyprovidesequal employment opportunities to all individuals regardless of race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.