Care Coordinator: Patient Care & Intake (Day Shift)

Inova Health System; Fairfax (VA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement match

Student loan assistance

Mental health support

PTO

Parental leave

Flexible schedules

Job summary

Inova Health Medical House Calls in Fairfax, VA is seeking a dedicated Care Coordinator to join the team on a full-time day shift. The role provides industry-leading clinical coordination and facilitation to meet patients' needs, coordinating with physicians and staff, and maintaining multiple databases.

It emphasizes organization and effective communication across in-person and electronic modalities. Inova offers comprehensive benefits and a supportive work environment as part of a national

Qualifications

• 2 years of experience in call center or customer service is required.
• High School diploma or equivalent required.

Responsibilities

• Answering and mitigating calls and providing intake services on Specialty Lines.
• Interprets patient conditions, complaints, and diagnoses to route the patient to the appropriate sub-specialty service at client facilities.
• Coordinates with physicians, nurses, and other staff to affect smooth admission processes.
• Reads, reviews, and interprets multiple documents requesting services.
• Interacts with client facility staff over the telephone to intake calls.
• Maintains multiple databases pertinent to their service line.
• Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required.
• Accurately searches and inputs patient information into client Electronic Health Records (EHR).
• Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats.
• Notifies management of problems, concerns, and compliments received in real time.
• Generates performance reports using computer software.
• May perform additional duties as assigned

Skills

Call center experience

Education

High School diploma or equivalent

Job description

Inova Health Medical House Calls in Fairfax, VA is seeking a dedicated Care Coordinator to join the team on a full-time day shift. The role provides industry-leading clinical coordination and facilitation to meet patients' needs, coordinating with physicians and staff, and maintaining multiple databases.

It emphasizes organization and effective communication across in-person and electronic modalities. Inova offers comprehensive benefits and a supportive work environment as part of a national