Patient Care Call Center Coordinator

Inova Health; United States; On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement matching

Tuition and student loan assistance

Mental health support

Paid time off and flexible schedules

Job summary

Inova Health in the United States is seeking a dedicated Customer Care Coordinator 1 to join their team. This full-time position involves answering calls, following protocols to assist patients, and leveraging web resources for information. Ideal candidates will have a high school diploma and some healthcare experience is preferred. Benefits include medical coverage, retirement matching, and educational assistance.

Qualifications

• High school diploma required.
• 6 months of recent experience in healthcare preferred.
• Ability to utilize call center functionalities.

Responsibilities

• Answer patient customer service calls for Inova Hospitals.
• Follow departmental protocols to process patient calls.
• Use web resources to educate patients on services.
• Relay time-sensitive information to medical professionals.
• Meet department metrics and participate in improvement workshops.

Skills

Customer service orientation

HIPAA compliance knowledge

Call center experience

Education

High school diploma

Job description

Inova Health in the United States is seeking a dedicated Customer Care Coordinator 1 to join their team. This full-time position involves answering calls, following protocols to assist patients, and leveraging web resources for information. Ideal candidates will have a high school diploma and some healthcare experience is preferred. Benefits include medical coverage, retirement matching, and educational assistance.