Care Coordinator Juniper Spanish/English Bilingual

Inova Health System; Fairfax (VA); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement match

Education assistance

Student loan assistance

Mental health support

Paid time off

Job summary

The Inova Juniper program seeks a dedicated Care Coordinator III for a full-time day shift (Monday–Friday, 8:00 a.m.–5:00 p.m.). The role provides clinical coordination and facilitation to meet patients’ healthcare needs as they enter the system, working in a team-focused, fast-paced environment with strong communication across in-person, phone, and electronic channels.

The incumbent will collaborate with physicians, nurses, and staff to streamline admissions, route patients to appropriate

Qualifications

• High School diploma or equivalent.
• 2 years of experience with call center, customer service or related profession.
• Experience in healthcare (preferred).

Responsibilities

• Answering and mitigating calls and providing intake services on Specialty Lines.
• Route patient to the appropriate sub-specialty service at client facilities after interpreting conditions.
• Coordinate with physicians, nurses, and staff to ensure smooth admission processes.
• Read and interpret multiple documents requesting services.
• Interact with client facility staff by telephone to intake calls.
• Maintain multiple databases related to the service line.
• Input calls for service in CAD and patient information into EHR.
• Document activities on shift using spreadsheets and email formats.
• Notify management of problems, concerns, and compliments in real time.
• Generate performance reports using computer software.

Skills

Call center experience

Customer service

Education

High School diploma or equivalent

Job description

Job Description

The Inova Juniper program is looking for a dedicated Care Coordinator 3 to join the team.This role will be full-time, day shift, from Monday-Friday, typical hours 8:00 a.m. - 5:00 p.m.

The Patient Care Coordinator III provides industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system. Works in a dynamic and team focused environment, must be highly organized, be able to communicate effectively in person and over multiple written and verbal electronic modalities. In addition, there must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance:offering paid time off and paid parental leave.

Job Responsibilities

• Responsible for answering and mitigating calls and providing intake services on Specialty Lines.
• Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities.
• Coordinates with physicians, nurses, and other staff to affect smooth admission processes.
• Reads, reviews, and interprets multiple documents requesting services.
• Interact with client facility staff over the telephone to intake calls.
• Maintains multiple databases pertinent to their service line.
• Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required
• Accurately searches and inputs patient information into client Electronic Health Records (EHR).
• Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats.
• Notifies management of problems, concerns, and compliments received in real time.
• Generates performance reports using computer software.
• May perform additional duties as assigned

Minimum Qualifications

• High School diploma or equivalent
• 2 years of experience with call center, customer service or related profession

Preferred Qualifications:

• Experience in healthcare

About Us

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.