Care Coordinator - Intellectual Disability (ID) Services

Independent-Home-Health; Tunkhannock (Wyoming County); On-site; USD 50,000 - 55,000; Full time

Job summary

Independent Home Health is seeking a Care Coordinator for ID services to manage a caseload of about 45 individuals across Luzerne, Wyoming, and Lackawanna Counties, reporting to Towanda office.

You will coordinate care, match clients with staff, monitor ISPs per PA ODP waivers, and maintain accurate electronic records, traveling as needed.

This role requires 1–3 years of CM experience and a BS in Social Work or related field; strong regulatory knowledge and excellent communication are essential.

Qualifications

• 1–3 years of direct case management/service coordination in human services.
• Experience working with ID/DD populations.
• Valid driver’s license and reliable vehicle; willingness to travel across Luzerne, Wyoming, and Lackawanna Counties.
• Knowledge of PA ODP waiver programs and person-centered compliance.
• Bachelor’s degree in Social Work, Psychology, Human Services, or equivalent.

Responsibilities

• Oversee a caseload of around 45 individuals across Luzerne, Wyoming, and Lackawanna Counties.
• Coordinate care with direct care staff and client families.
• Match clients with appropriate staff based on needs and scheduling.
• Plan, implement, and monitor ISPs in compliance with PA ODP waivers.
• Report to Towanda Office Manager/ID Services Director with case evaluations and compliance reporting.
• Maintain electronic case records and documentation per PA regulations and agency standards.

Skills

Case management

ID/DD experience

Driver's license

Regulatory knowledge

Education

Bachelor’s degree in Social Work, Psychology, Human Services, or related field

Job description

Job Title: Care Coordinator – Intellectual Disability (ID) Services

Company: Independent Home Health

Position Type: Full-Time

Salary Range: $50,000 – $55,000 per year (Based on case management experience)

Location: Luzerne, Wyoming, and Lackawanna Counties Caseload (Reporting to Home Office in Towanda, PA)

Reports To: Towanda Office Manager / ID Services Director

Job Summary

Independent Home Health is seeking a dedicated, highly organized, and empathetic Care Coordinator to join our team. This position manages a stable caseload ofaround 45 individualswith intellectual and developmental disabilities residing acrossLuzerne, Wyoming, and Lackawanna Counties. While day-to-day service coordination occurs in the field and remotely across the multi-county caseload area, the designated home office for reporting, administration, and oversight is located inTowanda. In this role, you will report directly to theTowanda Office Manager / ID Services Directorand serve as the primary link between our clients, their families, direct care staff, and county funding systems.

Key Responsibilities

• Case Management & Coordination: Oversee a dedicated caseload of around 45 individuals within Luzerne, Wyoming, and Lackawanna Counties, ensuring all aspects of their home health and community-based services are delivered seamlessly under the Independent Home Health name.
• Staff Coordination & Case Matching: Actively match clients with appropriate direct care staff based on client needs, staff skill sets, personality compatibility, and scheduling availability to ensure consistent, high-quality care.
• Plan Implementation & Monitoring: Review, implement, and monitor existing Individualized Support Plans (ISPs) in strict compliance with Pennsylvania ODP waiver guidelines (Consolidated, Community Living, or P/FDS waivers). Note: The creation of the ISPs is handled externally; this role is strictly responsible for coordination, tracking, and execution.
• Director & Manager Reporting: Work directly under the guidance of the Towanda Office Manager / ID Services Director, submitting regular case evaluations, administrative updates, and compliance reporting to the Towanda home office.
• Advocacy & Field Monitoring: Coordinate care with regional administrative entities (such as Luzerne-Wyoming Counties MH/DS and Lackawanna County MH/ID/EI), medical professionals, and family members. Conduct regular field visits to monitor quality of care.
• Compliance & Documentation: Maintain meticulous electronic case records, progress notes, and service authorizations in accordance with Pennsylvania regulations and Independent Home Health agency standards.

Required Qualifications (Non-Negotiable)

• Professional Experience: Minimum of [1 to 3] years of directCase Management / Service Coordination experiencewithin the human services or home health sector.
• Specialized Knowledge: Proven professional experience specifically working withindividuals with Intellectual and Developmental Disabilities (ID/DD).
• Regional Requirements: Must have a valid driver’s license, a reliable vehicle, and a willingness to travel extensively across Luzerne, Wyoming, and Lackawanna Counties for client care, alongside commuting to the Towanda office as scheduled for reporting and supervision.
• Regulatory Familiarity: Deep understanding of Pennsylvania's Office of Developmental Programs (ODP) systems, Medicaid waiver programs, and person-centered compliance frameworks.
• Education: Bachelor’s degree in Social Work, Psychology, Human Services, or a closely related field (or an equivalent combination of education and experience verified by state regulations).

Preferred Qualifications

• Prior experience working within an independent home care or home health business model.
• Existing familiarity with the Luzerne, Wyoming, and Lackawanna County community resource networks and local county administrative structures.

What We Offer

• Competitive salary ranging from $50,000 to $55,000 based on experience.
• A stable, dedicated caseload size centered around 45 clients.
• Travel/mileage reimbursement for field-based case management.
• Comprehensive benefits package (Medical, Dental, Vision).
• Paid Time Off (PTO) and paid holidays.

Independent Home Health is an equal opportunity employer