Case Manager (Service Coordinator)

Service Coordination Inc; Frederick (MD); On-site; USD 64,395 - 79,861; Full time

Benefits offered by this job

Competitive pay: $64,395–$79,861

Reimbursements for travel

Quarterly bonus potential

Tuition reimbursement

Health and dental insurance

Paid training and equipment

Supportive leadership

Job summary

A leading service coordination provider in Maryland seeks a passionate Case Manager to provide vital case management services for individuals with intellectual and developmental disabilities. In this role, you will develop and implement person-centered plans, advocate for client needs, and ensure compliance with state standards. Ideal candidates will hold a relevant bachelor’s degree and have experience working with developmental disabilities. Competitive compensation and extensive benefits included.

Qualifications

• Must possess a bachelor’s degree in a relevant field.
• Experience with individuals with developmental disabilities is preferred.

Responsibilities

• Provide case management services to clients with developmental disabilities.
• Develop and implement Person-Centered Plans.
• Advocate for clients and connect them with necessary resources.
• Conduct assessments and ensure compliance with state standards.

Skills

Collaboration

Effective Communication

Customer Focus

Interpersonal Skills

Trustworthiness

Tech Savviness

Accountability

Valuing Differences

Resourcefulness

Adaptability

Planning

Education

Bachelor’s degree in a human services field

Bachelor’s in a non-human services field with 2 years of related experience

Job description

Case Manager (Service Coordinator)

Service Coordination Inc is seeking a passionate Service Coordinator to provide case management services to individuals with intellectual and developmental disabilities. The role requires building strong relationships with clients, families, and community partners to develop and implement person‑centered plans that meet state‑mandated standards.

Why Work With Us?

• Competitive pay: $64,395–$79,861, based on education, experience, and certifications.
• Reimbursements for all travel and a quarterly bonus potential.
• Generous team member referral program.
• Extensive benefits: tuition reimbursement, student loan repayment, medical, dental, vision, 100% covered short‑ and long‑term disability, life insurance, 403(b) match up to 5% of salary, paid leave, sick leave, and holiday pay.
• Paid training, employer‑provided laptop and cell phone.
• Supportive leadership that fosters communication through monthly town halls and annual reviews.

Position Summary

Provide case management services, establish positive working relationships, and develop person‑centered plans. Meet state‑mandated requirements, secure ongoing support services, and ensure all services meet quality and compliance standards.

Essential Duties

• Advocate on behalf of individuals and provide resource information.
• Educate individuals, families, and support staff on self‑determination and service coordination.
• Collect eligibility documentation for DDA services and recommend priority to DDA.
• Conduct comprehensive assessments, develop and update Person‑Centered Plans (PCPs), and write Self‑Directed Plans.
• Research, refer, and coordinate resources to achieve PCP outcomes.
• Travel to meet with support staff and conduct on‑site visits.
• Assist with transitions, paperwork, wafer follow‑ups, and documentation for medical assistance.
• Submit required recertification and investigation reports; apply for new programs and services.
• Communicate with providers to resolve client concerns and ensure compliance with SCI policies.
• Meet performance utilization benchmarks and maintain secure HIPAA records.
• Utilize tracking and time‑management tools.

Required Competencies

• Collaborates – Builds partnerships and works collaboratively.
• Communicates Effectively – Delivers clear, audience‑appropriate communication.
• Customer Focus – Delivers customer‑centric solutions.
• Interpersonal Savvy – Comfortably interacts with diverse groups.
• Instills Trust – Gains confidence through honesty and integrity.
• Tech Savvy – Adapts to digital innovations.
• Ensures Accountability – Holds self and others accountable.
• Values Differences – Recognizes diverse perspectives.
• Resourceful – Secures and deploys resources efficiently.
• Situationally Adaptable – Adjusts approach in real time.
• Plans and Aligns – Prioritizes work to meet goals.

Education Requirements

• Bachelor’s degree in a human services field.
• Or bachelor’s in a non‑human services field with two years of experience in a human services field.

Experience Preferred

Experience working with people with developmental disabilities.

Physical Demands

Standard office environment; maintain a stationary position >95% of the time. Operate computer equipment and occasionally move office equipment weighing 10–25 pounds. Must have visual acuity for close work and the ability to operate a motor vehicle.

Equal Opportunity

Science Coordination Inc is an equal‑opportunity employer. All qualified applicants receive consideration without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Reasonable accommodations are provided. Contact Kathryn Eckert at [e-mail] or 410‑218‑5581 for accommodations.