Care Coordinator - Intellectual Disability (ID) Services

Independent Home Health; Dallas (Luzerne County); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Travel reimbursement

Medical coverage

Dental coverage

Vision coverage

PTO & holidays

Job summary

Independent Home Health is seeking a dedicated Care Coordinator to manage a caseload of about 45 individuals with ID/DD across Luzerne, Wyoming, and Lackawanna Counties. The role involves field work, remote coordination, and reporting to the Towanda Office Manager / ID Services Director.

You will match clients with direct care staff, implement ISPs per PA ODP waivers, monitor progress, and ensure meticulous documentation while liaising with county services and families.

Qualifications

• Minimum 1–3 years of direct case management/service coordination in human services or home health.
• Experience with Intellectual and Developmental Disabilities (ID/DD).
• Valid driver’s license and willingness to travel across Luzerne, Wyoming, and Lackawanna Counties.
• Knowledge of PA Office of Developmental Programs (ODP) systems and Medicaid waivers.
• Bachelor’s degree in Social Work, Psychology, Human Services, or related field.

Responsibilities

• Oversee a caseload of ~45 individuals across Luzerne, Wyoming, and Lackawanna Counties with coordinated home health services.
• Match clients with direct care staff based on needs, skills, compatibility, and availability.
• Review and monitor ISPs in compliance with PA ODP waivers; ISPs are created externally.
• Report to Towanda Office Manager / ID Services Director with regular evaluations and updates.
• Coordinate with county entities, medical professionals, and families; conduct field visits.
• Maintain electronic case records, progress notes, and service authorizations per PA regulations.

Skills

Case management

Service coordination

Client advocacy

Documentation

Travel readiness

Education

Bachelor’s degree in Social Work, Psychology, Human Services or related field

Equivalent education/experience

Job description

Job Title:Care Coordinator – Intellectual Disability (ID) Services
Company:Independent Home Health
Position Type:Full-Time
Salary Range:$50,000 – $55,000 per year (Based on case management experience)
Location:Luzerne, Wyoming, and Lackawanna Counties Caseload (Reporting to Home Office in Towanda, PA)
Reports To:Towanda Office Manager / ID Services Director

Job Summary:

Independent Home Health is seeking a dedicated, highly organized, and empathetic Care Coordinator to join our team. This position manages a stable caseload ofaround 45 individualswith intellectual and developmental disabilities residing acrossLuzerne, Wyoming, and Lackawanna Counties. While day-to-day service coordination occurs in the field and remotely across the multi-county caseload area, the designated home office for reporting, administration, and oversight is located inTowanda. In this role, you will report directly to theTowanda Office Manager / ID Services Directorand serve as the primary link between our clients, their families, direct care staff, and county funding systems.

Key Responsibilities:

• Case Management & Coordination:Oversee a dedicated caseload of around 45 individuals within Luzerne, Wyoming, and Lackawanna Counties, ensuring all aspects of their home health and community-based services are delivered seamlessly under the Independent Home Health name.
• Staff Coordination & Case Matching:Actively match clients with appropriate direct care staff based on client needs, staff skill sets, personality compatibility, and scheduling availability to ensure consistent, high-quality care.
• Plan Implementation & Monitoring:Review, implement, and monitor existing Individualized Support Plans (ISPs) in strict compliance with Pennsylvania ODP waiver guidelines (Consolidated, Community Living, or P/FDS waivers). Note: The creation of the ISPs is handled externally; this role is strictly responsible for coordination, tracking, and execution.
• Director & Manager Reporting:Work directly under the guidance of the Towanda Office Manager / ID Services Director, submitting regular case evaluations, administrative updates, and compliance reporting to the Towanda home office.
• Advocacy & Field Monitoring:Coordinate care with regional administrative entities (such as Luzerne-Wyoming Counties MH/DS and Lackawanna County MH/ID/EI), medical professionals, and family members. Conduct regular field visits to monitor quality of care.
• Compliance & Documentation:Maintain meticulous electronic case records, progress notes, and service authorizations in accordance with Pennsylvania regulations and Independent Home Health agency standards.

Required Qualifications (Non-Negotiable):

• Professional Experience:Minimum of [1 to 3] years of directCase Management / Service Coordination experiencewithin the human services or home health sector.
• Specialized Knowledge:Proven professional experience specifically working withindividuals with Intellectual and Developmental Disabilities (ID/DD).
• Regional Requirements:Must have a valid driver’s license, a reliable vehicle, and a willingness to travel extensively across Luzerne, Wyoming, and Lackawanna Counties for client care, alongside commuting to the Towanda office as scheduled for reporting and supervision.
• Regulatory Familiarity:Deep understanding of Pennsylvania's Office of Developmental Programs (ODP) systems, Medicaid waiver programs, and person-centered compliance frameworks.
• Education:Bachelor’s degree in Social Work, Psychology, Human Services, or a closely related field (or an equivalent combination of education and experience verified by state regulations).

Preferred Qualifications:

• Prior experience working within an independent home care or home health business model.
• Existing familiarity with the Luzerne, Wyoming, and Lackawanna County community resource networks and local county administrative structures.

What We Offer:

• Competitive salary ranging from $50,000 to $55,000 based on experience.
• A stable, dedicated caseload size centered around 45 clients.
• Travel/mileage reimbursement for field-based case management.
• Comprehensive benefits package (Medical, Dental, Vision).
• Paid Time Off (PTO) and paid holidays.

Independent Home Health is an equal opportunity employer