Care Coordinator - Front Desk (Part-Time, Mt Vernon)

RET Physical Therapy & Healthcare Specialists; Mount Vernon (WA); On-site; USD 26,000 - 30,000; Part time

Job summary

RET Physical Therapy Specialists, a member of the Confluent Health family, is looking for a Part Time Front Desk Medical Receptionist to join our Mt Vernon team. This role supports the clinic’s patient experience from check-in through visits, handling scheduling, payments, and HIPAA-compliant documentation.

You will be the friendly first voice and face, coordinating phone calls, referrals, and patient records while maintaining calm efficiency in a fast-paced setting.

Qualifications

• High School Diploma or GED.
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting preferred but not required.
• Strong communication, organization, multitasking, and follow-up skills.
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets.
• Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism.
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Communication skills

Organization

Multitasking

Follow-up

Computer literacy

HIPAA compliance

Education

High School Diploma or GED

Tools

EMR systems

Job description

RET Physical Therapy Specialists, a member of the Confluent Health family, is looking for a Part Time Front Desk Medical Receptionist to join our Mt Vernon team. This role supports the clinic’s patient experience from check-in through visits, handling scheduling, payments, and HIPAA-compliant documentation.

You will be the friendly first voice and face, coordinating phone calls, referrals, and patient records while maintaining calm efficiency in a fast-paced setting.