Care Coordinator & Front Desk Champion

All Star Physical Therapy; Menifee (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Paid Time Off

Parental Leave Benefits

401(k) with employer matching up to 4%

Structured onboarding

Growth opportunities

Collaborative team culture

Job summary

All Star Physical Therapy in Menifee, California is seeking a full-time Front Desk Medical Receptionist to join our team. You will be the first voice patients hear and the first face they see, setting a warm, professional tone from the initial call through every visit.

This fast-paced, multi-tasking role requires strong organizational skills and courteous phone etiquette; no prior medical experience is required as training is provided, including EMR navigation.

Qualifications

• High School Diploma or GED required.
• 1+ year in a customer-facing or patient-facing role.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable on the phone and performing in a professional manner.
• Basic computer proficiency and willingness to learn scheduling software.
• No prior medical experience required; training provided including EMR navigation.

Responsibilities

• Create a welcoming, professional first impression for patients and visitors.
• Manage front desk operations: check-in/out, scheduling, insurance verification, and calls.
• Review and follow up on referrals, update patient records, and explain next steps.
• Maintain patient flow by confirming appointments, managing waitlists, and handling cancellations.
• Collect copays and balances accurately and document payments.
• Protect patient privacy and HIPAA compliance in all interactions.

Skills

Customer service

Multitasking

Phone etiquette

Organizational skills

Computer skills

Detail oriented

Education

High school diploma

Job description

All Star Physical Therapy in Menifee, California is seeking a full-time Front Desk Medical Receptionist to join our team. You will be the first voice patients hear and the first face they see, setting a warm, professional tone from the initial call through every visit.

This fast-paced, multi-tasking role requires strong organizational skills and courteous phone etiquette; no prior medical experience is required as training is provided, including EMR navigation.