Care Coordinator: Elevate Patient Experience & Outcomes

Rehab Medical LLC; Indianapolis (IN); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) match

Tuition reimbursement

HQ Indianapolis orientation

Employee recognition program

Leadership development

Employee assistance program

Job summary

Rehab Medical LLC, headquartered in Indianapolis, is seeking a Care Coordinator to join our expanding team. The role centers on outbound and incoming calls for customer follow-up surveys, proactive outreach, escalations, and updating the care success plans for patients.

You will collaborate with providers and patients, ensuring timely responses and clear documentation, while mentoring new staff and helping meet monthly departmental metrics.

Qualifications

• High School diploma or higher.
• Strong verbal and written communication.
• Ability to work independently and stay organized.
• Detail oriented with accuracy.
• Ability to meet deadlines and manage multiple queues.
• Proficient with basic computer skills.
• Ability to communicate telephonically.

Responsibilities

• Place outbound calls and field incoming calls regarding customer follow up surveys and pro-active customer contact.
• Escalate issues and update customer success plans as needed.
• Coordinate with provider offices to follow up on patient requests and with patients on internal tickets.
• Respond to email and phone calls within 24 hours.
• Mentor new employees entering the department.
• Track internal request queues to ensure department metrics are met each month.

Skills

Telephonic communication

Confidentiality

Verbal communication

Written communication

Independent work

Detail oriented

Time management

Education

High School or equivalent

Tools

Basic computer skills

Job description

Rehab Medical LLC, headquartered in Indianapolis, is seeking a Care Coordinator to join our expanding team. The role centers on outbound and incoming calls for customer follow-up surveys, proactive outreach, escalations, and updating the care success plans for patients.

You will collaborate with providers and patients, ensuring timely responses and clear documentation, while mentoring new staff and helping meet monthly departmental metrics.