Care Coordinator & Client Advocate - HIV Care

HopeHealth, Inc.; Florence (SC); On-site; USD 42,000 - 65,000; Full time

Job summary

HopeHealth, Inc. is seeking a Patient Care Advocate to coordinate care between clients, providers, and an infectious disease specialist. The role bridges gaps to facilitate medical and psychosocial care, with emphasis on compassionate, non-judgmental support.

Ideal candidates possess a four-year degree or 4+ years of related experience, strong customer service, and the ability to multi-task in a team setting. HIPAA guidelines must be followed and data must be accurately recorded.

Qualifications

• Four-year degree or 4+ years related experience; supervisor discretion.
• General HIV and medical knowledge required.
• Ability to work with diverse clients and maintain non-judgmental attitude.
• Team player capable of multi-tasking and sound judgment.

Responsibilities

• Coordinate care with clients, medical providers, and specialists.
• Advocate for clients and maintain trustful, provider-distinct relationships.
• Provide reliable information, referrals, and emotional support.
• Participate in CQI activities and suggest care-quality improvements.
• Follow HIPAA regulations and maintain confidentiality; respond respectfully to requests.
• Maintain medication logs and ensure clients receive proper instructions.
• Keep work areas tidy and handle records/faxing timely.

Skills

Customer service

Communication skills

Team player

Multi-tasking

Initiative

Excel

HIPAA knowledge

Non-judgmental attitude

Adult learning principles

EMR systems

Education

Four-year degree in related field

Tools

EMR

Excel

Data entry systems

Job description

HopeHealth, Inc. is seeking a Patient Care Advocate to coordinate care between clients, providers, and an infectious disease specialist. The role bridges gaps to facilitate medical and psychosocial care, with emphasis on compassionate, non-judgmental support.

Ideal candidates possess a four-year degree or 4+ years of related experience, strong customer service, and the ability to multi-task in a team setting. HIPAA guidelines must be followed and data must be accurately recorded.