Discharge Planning Coordinator - Value Based Service Organization - Full Time 8 Hour Days (Non-[...]

Keck Medicine of USC; Los Angeles (CA); On-site; USD 39,950 - 62,267; Full time

Job summary

A healthcare organization in California seeks a care coordinator. This role involves assisting case managers with patient discharge planning, ensuring effective resource management, and providing patient education. Candidates should have a high school diploma, three years of clinical experience, and strong organizational and customer service skills. The position offers a competitive hourly rate between $29.00 and $45.20.

Qualifications

• Minimum of 3 years of clinical experience.
• Typing speed of 40-55 words per minute.
• Experience in an HMO/IPA/Managed care setting is preferred.

Responsibilities

• Provide support for the Case Management team.
• Coordinate care for patients to ensure discharge plans are met.
• Assist with patient education regarding self-management.

Skills

Clinical experience

Computer data entry

Organizational skills

Customer service skills

Education

High school diploma or equivalent

Job description

Provides department support for the Case Management team to facilitate discharge planning and ensure appropriate throughput. Works with Case Managers and Case Management Assistants to ensure discharge plans are communicated to patients and families and enables a positive patient experience with the discharge process. Follows up post discharge with patients to ensure arranged post‑acute services are provided as ordered and patients are satisfied with discharge process and with agencies providing the services.

Under the supervision of the ambulatory care manager, the care coordinator provides care coordination services required to meet an individual's health care needs to promote cost‑effective, quality outcomes. Assists members of the health care team in the management of specific patient populations in the inpatient and outpatient settings. The care coordinator role assists the ambulatory care manager with the functions of complex case management, utilization management, quality management, discharge planning, and Transitions of Care (TOC) with the coordination of post‑hospital care services, including transfers to an alternative level of care.

Essential Duties

• Clinical Care Coordination: (1) Works with the ambulatory care management nurse to manage a case load, supporting up to 200 commercial outpatients. (2) Contributes to the TOC process, coordinating post‑acute services for specific populations in the outpatient setting. (3) Collects data from multiple sources and works with the ambulatory care management nurse to assess patient needs. (4) Collects data in collaboration with patient, family, physician, and health care team to develop a plan of care. (5) Collaborates with the ambulatory care management nurse to ensure a specific plan of care is in place for all patients. Assists the ambulatory care management nurse to the timely completion of all delegated assigned tasks. Provides coordination of care such as scheduling members’ appointments and arranging transportation as outlined in policy and procedures. (6) Actively participates in interdisciplinary meetings and team huddles. (7) Answers phone calls from providers, facilities, or patients, related to the status and processing of requests received from the ambulatory care management nurse. (8) Assists with data collection for ongoing discharge planning needs, documents changes in computer system under the direction of the ambulatory care management nurse. (9) Demonstrates collaborative working relationships with social workers to ensure patient psychosocial needs are met. (10) Demonstrates collaborative working relationships with care team members, including pharmacy, behavioral health, field team, office staff, and facility staff.
• Patient Education: (1) Assists health care team with identification of patient/family educational needs for discharge. (2) Informs patient/family of discharge plan and involves them in decision‑making regarding care. (3) Works with the TOC process to deliver post‑acute services to address educational needs and ensure a safe discharge plan. (4) Works with patient/family to learn self‑management methods for ongoing monitoring and treatment of chronic conditions.
• Resource Management: (1) Proposes alternative treatment options to ensure a cost‑effective and efficient plan of care. (2) Identifies and creates solutions to remove barriers that may impede optimal patient care. (3) Completes case management care plans, including delegated tasks and interventions, that effectively prevent ER visits, hospital admissions, or re‑admissions. (4) Works with ambulatory care management nurse to ensure (InterQual or MCG) concurrent reviews are completed upon hospital admission and every two days. (5) Participates in InterQual and/or MCG competency testing. (6) Completes assignments timely and communicates to appropriate care team members. (7) Prioritizes tasks, assignments, and duties under direction of the ambulatory care management nurse. (8) Notifies ambulatory care management nurse timely when unable to complete assigned tasks or for escalation of clinical issues or support. (9) Assists ambulatory care management nurse with duties or tasks as assigned.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• 3 years of clinical experience.
• Experience with computer data entry.
• Typing speed of 40‑55 words per minute.
• Good organizational skills.
• Good customer service skills.

Preferred Qualifications

• 2 years of experience in an HMO/IPA/Managed care setting.
• 1 year of care coordination experience within the last three years.
• Office skills.

Required Licenses/Certifications

• Fire Life Safety Training (LA City). If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date (required within LA City only).

The hourly rate range for this position is $29.00 – $45.20.

Job ID: REQ20170502. Posted Date: 01/07/2026.