Care Coordinator

Lutheran-Social-Services-of-Wisconsin-and-Upper-Michigan,-Inc.; West Allis (WI); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending Accounts

Paid Time Off + 10 Paid Holidays

403(b) retirement plan

Employee Assistance Program

Service awards and recognition

Remote work option: 2 days per week

Job summary

Lutheran Social Services of Wisconsin and Upper Michigan (LSS) is expanding a Milwaukee County team and seeking CLTS Care Coordinators to support children with developmental, physical, or severe emotional disabilities through the CLTS Waiver Program.

As a CLTS Care Coordinator, you will be the primary contact for families, helping access services to keep children safe and thriving at home and in the community. This role includes assessment, service planning, coordination, and ongoing support.

Qualifications

• Bachelor’s degree in health or human services or related field.
• One year of experience with children in target population.
• Bilingual Spanish preferred but not required.

Responsibilities

• Conduct functional assessments and reassessments using approved tools.
• Develop individualized service plans with families and providers.
• Authorize and coordinate services in alignment with the plan.
• Facilitate family-centered team meetings.
• Maintain accurate documentation and client records.
• Collaborate with service teams and supervisors to determine interventions.
• Testify at legal proceedings when required.
• Participate in staff development, supervision, and training.
• Promote client independence and growth.
• Provide trauma-informed, family-centered services.
• Utilize evidence-based practices supported by LSS and funders.
• Complete time reporting accurately and on schedule.

Skills

Communication

Documentation

Organizational skills

Crisis response

Travel readiness

Education

Bachelor’s degree in health or human services

Tools

Electronic health records

Computer applications

Job description

About Us

Lutheran Social Services of Wisconsin and Upper Michigan (LSS) is one of the largest nonprofit human services organizations in the Midwest. We are committed to strengthening families and communities through compassionate care and evidence-based practices.

We are excited to launch a new Milwaukee County team and are seeking Care Coordinators to support children with developmental, physical, or severe emotional disabilities through the Children’s Long Term Support (CLTS) Waiver Program.

Role Overview

As a CLTS Care Coordinator, you will serve as the primary point of contact for families, helping them access services that keep children safe and thriving in their home and community. This role involves assessment, service planning, coordination, and ongoing support.

Key Responsibilities

• Conduct functional assessments and reassessments using approved tools
• Develop individualized service plans with families and providers
• Authorize and coordinate services in alignment with the plan
• Facilitate family-centered team meetings
• Maintain accurate documentation and client records
• Collaborate with service teams and supervisors to determine interventions
• Testify at legal proceedings when required
• Participate in staff development, supervision, and training
• Promote client independence and growth
• Provide trauma-informed, family-centered services
• Utilize evidence-based practices supported by LSS and funders
• Complete time reporting accurately and on schedule

Qualifications

• Bachelor’s degree in a health or human services field (examples: Social Work, Psychology, Counseling, Special Education, Occupational Therapy, Sociology, Criminal Justice, etc.)
• Minimum of 1 year of experience working with children in the target population
• Bilingual fluency in Spanish is preferred but not required
• Valid driver’s license, reliable transportation, and satisfactory driving record
• Strong communication, documentation, and organizational skills
• Ability to use electronic health records and computer applications

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (Health & Dependent Care)
• Paid Time Off + 10 Paid Holidays
• 403(b) retirement plan with contribution options
• Employee Assistance Program
• Service awards and recognition
• Remote work option: 2 days per week from home
• Community-based role with daily travel required
• Occasional overnight travel may be necessary
• Moderate noise level; exposure to outdoor conditions during travel
• Ability to respond appropriately in crisis situations

Education

Required

Bachelor Degree or better in Hum. Serv. or Related Field.

Licenses & Certifications

Required

Driver's License

LSS is an Equal Opportunity Employer (EOE)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.