Care Coordinator

Jobtailor; Waukesha (WI); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Jobtailor is seeking a dedicated Support Broker to coordinate Medicaid-based services and advocate for clients. You will develop care plans, arrange service enrollments, and ensure program compliance while collaborating with providers and stakeholders.

Ideal candidates bring a bachelor’s degree in a related field, six years of experience serving individuals with disabilities, and strong time management. Remote/hybrid work is supported with reliable internet and transportation flexibility.

Qualifications

• Bachelor’s degree in a related field is required.
• Six years’ experience serving individuals with disabilities is required.
• Reliable transportation is required or access to reliable transportation.
• If driving, a valid driver’s license and auto insurance are required.
• Previous Support Broker experience preferred.
• Combination of education and experience accepted.
• Reliable internet required for remote/hybrid work.
• Must be legally authorized to work in the United States.
• Visa sponsorship and STEM OPT extensions are not provided.
• Bilingual preferred in various locations.

Responsibilities

• Apply a person-centered approach, keeping clients at the center of program functions.
• Coordinate day-to-day implementation of contractual requirements within state Medicaid guidelines.
• Create care plans based on client needs.
• Train clients on provided services.
• Audit services and report findings to the contracted entity.
• Assist with plan and budget development, submissions, and revisions.
• Provide service to clients, employees, MCOs, and third-party organizations.
• Support daily operations and client advocacy.
• Collaborate with stakeholders regarding service delivery.
• Conduct reporting, oversight, assessments, and client contacts.
• Handle complex service programs and special projects.
• Develop and implement care plans.
• Enroll clients and employees in services, including service/support plans and budgets.
• Orient and educate clients on program roles and responsibilities.
• Train and assist clients with timecard submission.
• Assist clients with program eligibility requirements.
• Travel to client homes or other destinations for client meetings.
• Maintain documentation in the CRM database.
• Compile information for internal or external auditors.
• Market services to referral sources.
• Represent the company at stakeholder, health, and provider fairs.
• Supervise deliverables and ensure timely project completion.
• Participate in professional development and training activities.

Skills

Client Advocacy

Care Plan Development

Medicaid Compliance

Support Broker Experience

Bilingual Communication

Education

Bachelor’s Degree in Social Work

Bachelor’s Degree in Psychology

Bachelor’s Degree in Counseling

Bachelor’s Degree in Rehabilitation

Bachelor’s Degree in Nursing

Bachelor’s Degree in Sociology

Tools

CRM Database

Remote Work Tools

Job description

• Apply a person-centered approach, keeping clients at the center of program functions


• Coordinate day-to-day implementation of contractual requirements within state Medicaid guidelines


• Create care plans based on client needs


• Train clients on provided services


• Audit services and report findings to the contracted entity


• Assist with plan and budget development, submissions, and revisions


• Provide service to clients, employees, MCOs, and third-party organizations


• Support daily operations and client advocacy


• Collaborate with stakeholders regarding service delivery


• Conduct reporting, oversight, assessments, and client contacts


• Handle complex service programs and special projects


• Develop and implement care plans


• Enroll clients and employees in services, including service/support plans and budgets


• Orient and educate clients on program roles and responsibilities


• Train and assist clients with timecard submission


• Assist clients with program eligibility requirements


• Travel to client homes or other destinations for client meetings


• Maintain documentation in the CRM database


• Compile information for internal or external auditors


• Market services to referral sources


• Represent the company at stakeholder, health, and provider fairs


• Supervise deliverables and ensure timely project completion


• Participate in professional development and training activities

Requirements

• Bachelor’s degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or a related field


• 6 years’ experience serving individuals with disabilities


• Must have reliable transportation


• If driving, a valid driver’s license and auto insurance are required


• Previous Support Broker experience preferred


• Combination of education and experience


• Reliable internet required for remote/hybrid work


• Must be legally authorized to work in the United States


• Visa sponsorship and STEM OPT extensions are not provided


• Bilingual preferred in various locations

Core Competencies

Demonstrates expertise in client advocacy, care plan development, and compliance with Medicaid guidelines while effectively coordinating services and training clients. Strong ability to collaborate with stakeholders and manage complex service programs.

Highest-signal resume keywords

• Client Advocacy


• Care Plan Development


• Medicaid Compliance


• Support Broker Experience


• Bilingual Communication

ATS Optimization Keywords

Hard Skills

• Care Plan Development


• Client Needs Assessment


• Budget Development


• Service Coordination


• Program Eligibility Requirements


• Documentation Management


• Auditing Services


• Timecard Submission Assistance


• Client Enrollment


• Reporting and Oversight

Soft Skills

• Interpersonal Communication


• Training and Education


• Collaboration


• Problem Solving


• Stakeholder Engagement

Certifications & Qualifications

• Bachelor’s Degree in Social Work


• Bachelor’s Degree in Psychology


• Bachelor’s Degree in Counseling


• Bachelor’s Degree in Rehabilitation


• Bachelor’s Degree in Nursing


• Bachelor’s Degree in Sociology

Industry Keywords

• Medicaid Guidelines


• Disability Services


• Support Broker


• Client Services


• Health and Provider Fairs

Tools & Technologies

• CRM Database


• Remote Work Tools