Case Manager

Jobtailor; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Jobtailor is seeking a qualified care coordinator/case manager to support a caseload of aging and disabled clients in the New York City area. You will conduct intakes, perform regular assessments, and monitor progress through in-person or virtual visits, while coordinating medical decisions with a multidisciplinary team.

The role requires strong interpersonal and organizational skills, flexibility, and the ability to travel across the five boroughs.

Qualifications

• Strong interpersonal and communication skills are essential.
• Experience in care coordination/case management preferred.
• Flexibility, patience, and follow-through are required.

Responsibilities

• Coordinate care and manage a caseload of 20–25 aging or disabled clients.
• Conduct client intakes and monthly to annual assessments.
• Monitor client conditions via monthly in-person or virtual visits and calls.
• Coordinate medical and end-of-life decisions with medical staff and legal team.
• Advocate for clients with agencies and institutions.
• Collaborate with families and loved ones.
• Attend team meetings and case reviews.
• Initiate and coordinate prepaid funeral arrangements.
• Maintain communication with medical and home care providers.
• Arrange home cleaning and extermination when needed.
• Keep timely, detailed case notes and records.
• Prepare initial, annual, and final accounting reports.
• Prepare admin docs and reports for grants.
• Organize and schedule work in Outlook calendar.
• Update electronic client records.
• Screen clients for government and private benefits.
• Gather information and submit applications and recertifications.
• Apply for and maintain clients’ medical insurance.
• Travel across NYC boroughs and possibly other regions to meet clients/families.
• Travel to other regions may be required.
• Bachelor’s/Master’s in Social Work preferred.
• Authorization to work in the United States.

Skills

Interpersonal skills

Written communication

Organizational skills

Problem-solving

Multi-tasking

Travel capability

Education

Bachelor's or Master's in Social Work or related field

Experience may be substituted for degree

Tools

Outlook Calendar

Electronic Client Records

Job description

• Provide care coordination and case management for a caseload of 20–25 clients who are aging or living with a disability
• Conduct client initial intakes and monthly and annual assessments
• Monitor clients’ conditions and services through monthly in-person or virtual visits, and additional calls, emails, or texts as needed
• Coordinate and participate in medical and end-of-life decisions in consultation with legal staff and medical professionals
• Communicate and advocate for clients with agencies and institutions
• Work closely with clients’ families and loved ones
• Participate actively in team meetings and case reviews
• Initiate and coordinate pre-paid funeral arrangements
• Maintain communication with medical and home care providers
• Arrange home cleaning and extermination when needed
• Keep timely and detailed case notes and communication records
• Complete initial, annual, and final accounting reports
• Prepare administrative documentation and reports for grants/funding programs
• Organize and schedule work and assignments in Outlook calendar
• Update and maintain clients’ electronic files and records
• Screen clients for government and private benefits
• Gather information and complete and submit applications and recertifications
• Apply for and maintain clients’ medical insurance
• Travel throughout the five boroughs of NYC and potentially other regional locations to meet clients, families, and professionals

Requirements

• Relevant experience and work history may be accepted in lieu of a degree
• Exceptional interpersonal skills
• Creativity, flexibility, patience, and follow-through
• Strong written and oral communication skills
• Excellent organizational skills and ability to work in a team environment
• Sound judgement and excellent problem-solving ability
• Ability to work with a diverse and challenging population
• Experience working with the elderly and/or people with developmental disabilities
• Strong multi-tasking skills and ability to perform under pressure
• Ability to travel throughout the five boroughs of NYC via public transportation
• Travel to other regional locations may be required
• Bachelor's and/or Master's Degree in Social Work or related field preferred
• Authorization to work in the United States

Core Competencies

Demonstrates expertise in care coordination and case management for clients with disabilities and the elderly, including conducting assessments, advocating for clients, and maintaining detailed records. Proficient in organizing and scheduling tasks, managing client communications, and navigating complex benefit systems.

Highest-signal resume keywords

• Care Coordination
• Case Management
• Client Advocacy
• Assessment Conducting
• Interpersonal Skills

ATS Optimization Keywords

Hard Skills

• Client Intake
• Monthly Assessments
• Case Note Documentation
• Benefit Screening
• Medical Insurance Application

Soft Skills

• Exceptional Interpersonal Skills
• Strong Written Communication
• Organizational Skills
• Problem-Solving Ability
• Multi-Tasking Skills

Industry Keywords

• Aging Population
• Developmental Disabilities
• End-of-Life Decisions
• Home Care Providers
• Public Transportation

Tools & Technologies

• Outlook Calendar
• Electronic Client Records