Admissions Specialist

Jobtailor; Glendale (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Jobtailor in Glendale, AZ is seeking a Behavioral Health Technician to support residential admissions, coordinate case management, and collaborate with the clinical team. The role emphasizes documentation, referrals, and discharge planning with a focus on direct client contact.

Applicants should have a bachelor’s degree in psychology or related field (or 4 years of direct behavioral health experience), strong communication, and a valid Arizona driver’s license; fingerprint clearance is required.

Qualifications

• Bachelor’s degree in a behavioral health field or equivalent experience.
• Experience with substance abuse and co-occurring disorders preferred.
• Excellent oral and written communication skills.
• Detail oriented and strong organization skills.
• Strong internal and external customer service skills.
• Ability to remain calm in crisis situations, work independently and cooperatively, and show empathy to all persons.
• Professional demeanor and positive working relationships with internal and external teams.
• Strong computer skills, including Microsoft Office.
• Valid Arizona Driver’s License with clean driving record
• Fingerprint clearance card or eligibility to obtain one
• Must be at least 21 years old
• Ability to lift up to 15 pounds

Responsibilities

• Facilitate residential admission processes, including processing and tracking referrals, screenings, intake scheduling, intake completion, and clinical assessments.
• Serve as a point of contact for collaboration with the clinical team and other involved parties.
• Involve natural supports as preferred by the client.
• Perform case management duties, including facilitating Adult Recovery Team meetings, coordinating care, submitting referrals, and discharge planning.
• Deliver at least 40 hours of work per week, with a goal of 30 hours of direct client contact.
• Maintain current client records in accordance with agency, health plan, state, and federal requirements.
• Produce complete, timely, thorough, quality clinical documentation for billable and non-billable services.
• Maintain comprehensive clinical records covering assessments, services, care coordination, and discharge planning.
• Provide transportation to consumers as appropriate and determined by the residential team.
• Attend weekly supervision meetings and seek additional supervision as needed.
• Participate in administrative, in-service, department staff meetings, and trainings.
• Recommend service-delivery improvements and implement changes and programming as directed.
• Work evening and weekend hours as needed.
• Continuously evaluate treatment effectiveness and modify service plans as necessary.
• Adhere to agency policies, procedures, and standards of care.
• Assist with Quality Management, Quality Assurance, and Utilization Review.
• Perform related duties and participate in agency fundraising activities as requested.
• Work indoors or in community-based settings, with occasional travel to training.

Skills

Case Management

Client Intake/Assessment

Behavioral Health Services

Communication Skills

Crisis Management

Education

Bachelor’s degree in Psychology or related field

4 years direct behavioral health services experience

Tools

Microsoft Office

Job description

• Facilitate residential admission processes, including processing and tracking referrals, screenings, intake scheduling, intake completion, and clinical assessments


• Serve as a point of contact for collaboration with the clinical team and other involved parties


• Involve natural supports as preferred by the client


• Perform case management duties, including facilitating Adult Recovery Team meetings, coordinating care, submitting referrals, and discharge planning


• Deliver at least 40 hours of work per week, with a goal of 30 hours of direct client contact


• Maintain current client records in accordance with agency, health plan, state, and federal requirements


• Produce complete, timely, thorough, quality clinical documentation for billable and non-billable services


• Maintain comprehensive clinical records covering assessments, services, care coordination, and discharge planning


• Provide transportation to consumers as appropriate and determined by the residential team


• Attend weekly supervision meetings and seek additional supervision as needed


• Participate in administrative, in-service, department staff meetings, and trainings


• Recommend service-delivery improvements and implement changes and programming as directed


• Work evening and weekend hours as needed


• Continuously evaluate treatment effectiveness and modify service plans as necessary


• Adhere to agency policies, procedures, and standards of care


• Assist with Quality Management, Quality Assurance, and Utilization Review


• Perform related duties and participate in agency fundraising activities as requested


• Work indoors or in community-based settings, with occasional travel to training

Requirements

• Bachelor’s degree in Psychology, Social Work, Family Studies, or other behavioral health field OR 4 years of experience of direct behavioral health services to meet BHT requirements


• Experience working with substance abuse and co-occurring disorders preferred


• Excellent oral and written communication skills


• Detail oriented and strong organization skills


• Strong internal and external customer service skills


• Ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation


• Professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners


• Strong computer skills, including experience with Microsoft Office


• Valid Arizona Driver’s License with no major infractions in the past three years


• Valid Arizona driver license, appropriate liability insurance, and approval for liability coverage with EMPACT-SPC’s liability insurance carrier when driving on agency time or business


• At time of hire, a 3-year state driving record with no major infractions or excessive driving violations/tickets


• Fingerprint clearance card or eligibility to obtain one


• Must be at least 21 years of age at the time of employment


• Ability to lift up to 15 pounds at times

Core Competencies

Demonstrates expertise in case management, including client intake, assessment, and care coordination, while maintaining compliance with agency and regulatory standards. Strong communication and organizational skills are essential for effective collaboration with clinical teams and stakeholders.

Highest-signal resume keywords

• Case Management


• Client Intake and Assessment


• Behavioral Health Services


• Excellent Communication Skills


• Crisis Management

ATS Optimization Keywords

Hard Skills

• Client Record Maintenance


• Quality Assurance


• Utilization Review


• Substance Abuse Knowledge


• Direct Client Contact

Soft Skills

• Detail Oriented


• Strong Organization Skills


• Customer Service Skills


• Empathy


• Professional Demeanor

Certifications & Qualifications

• Fingerprint Clearance Card


• Valid Arizona Driver’s License

Industry Keywords

• Behavioral Health


• Crisis Situations


• Community-Based Settings


• Adult Recovery Team


• Service-Delivery Improvements

Tools & Technologies

• Microsoft Office