Care Coordinator

General Medicine; United States; Remote; USD 39,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Care Coordinator to enhance patient experiences through effective communication and administrative support. This role involves managing appointments, documenting care, and collaborating with clinical teams to ensure seamless patient journeys. Ideal candidates will have a high school diploma and experience in patient services, with a focus on empathy and problem-solving skills.

Qualifications

• One year experience in a health care based patient service role.
• Proficiency in multiple software systems.
• Knowledge of medical record management and healthcare billing practices.

Responsibilities

• Manage appointment scheduling and patient communications.
• Document care in electronic medical records.
• Support clinical team with high attention to detail.

Skills

Problem-solving

Communication

Time management

Education

High school diploma or equivalent

Tools

Electronic medical records

Word processing software

Spreadsheets

Calendaring software

Job description

1 day ago Be among the first 25 applicants

The Care Coordinator is a patient-focused role that helps successfully navigate the comprehensive care of our patients in their healthcare journey. This position delivers a delightful experience focused on empathy, clear communication and making things simple. The position is responsible for prioritizing and documenting administrative tasks in our internal tools and managing inbound/outbound calls. The position works closely to support our clinical team and strives to resolve all issues on behalf of the patient. This position reports to the Operations Manager and works collaboratively with the Director of Operations, Medical Director and clinicians.

• Appointment scheduling, notification, reminders, and troubleshooting
• Receive inbound calls and place outbound calls from/to: patients, provider offices, insurance companies, labs and other individuals involved in our patients care
• Prepare, organize, submit and manage care documentation in electronic medical records systems and other internal tools
• Support our clinician team with a proactive mindset that includes prompt responses and high attention to detail
• Support our patients health with empathy, clear communication, seamless transitions and simplifying steps where possible
• Demonstrate knowledge of HIPAA regulations and maintain the confidentiality of patient information to be compliant with internal policies and procedures
• Work collaboratively with the team to deliver a delightful patient experience
• Self motivated and organized with excellent follow up and follow through on tasks
• Other duties as assigned

Minimum Qualifications

• High school diploma or equivalent
• One year experience in a health care based patient service role requiring use of multiple software systems
• Proficiency in computer software including electronic medical records, word processing, spreadsheets and calendaring
• Excellent problem-solving skills and ability to navigate ambiguity
• Effective verbal and written communication with the ability to thrive in a virtual environment
• Knowledge of medical record management, medical terminology and healthcare billing practices
• Time management and prioritization skills to manage multiple tasks successfully

Preferred Qualifications

• Experience with using the Athena platform
• Experience with medical billing submission, clarification and troubleshooting to optimize reimbursement
• Experience collaborating with engineering and product teams
• Experience with specialist referral processes, including insurance authorization and documentation requirements

Part Time (20-30hr/wk) and Full Time (30-40hr/wk) positions available

Location: Virtual

Hourly wage: $25/hr

If you are interested in this position please send your updated resume to:

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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