Care Coordinator

Griswold Home Care for Tulsa; Tulsa (OK); On-site; USD 42,000 - 56,000; Full time

Job summary

Griswold Home Care for Tulsa is seeking a Care Coordinator to match clients with caregivers and manage ongoing needs on-site in Tulsa, OK. You will act as a case manager, ensuring the best care and reliable communication for families and caregivers.

Ideal candidates bring an associate degree in human services or related field, plus experience in home care or a strong desire to help others. Weekend/evening hours may be required.

Qualifications

• Associate degree in human services or related field is preferred but not required.
• Experience in home care, human services, or a similar field is required (or a strong desire to help others).
• Must pass Griswold hiring criteria per company standards and/or state regulations.
• Reliable transportation, valid driver’s license, and car insurance.
• Must operate a laptop, mobile phone, and related apps.
• Ability to see and interpret information in systems and record data accurately.
• Must lift up to 40 pounds and alternate between stationary and walking/standing.
• Weekend and/or evening hours may be required.

Responsibilities

• Build relationships with clients and families to match with caregivers.
• Match caregivers to clients to fit needs and improve retention.
• Complete monthly check-ins with clients (text, email, phone, in-person).
• Keep scheduling system up to date with client schedules and preferences.
• Participate in on-call duties on a rotating basis.
• Collaborate with Talent Specialist to ensure a positive ongoing experience for clients and caregivers.
• Support onboarding for new clients to ensure a thorough, welcoming process.

Skills

Verbal communication

Written communication

Initiative and follow-through

Creative problem-solving

Organized and detail oriented

Multi-tasking

Time management

Independent work

Flexible hours

Education

Associate degree in human services or related field

Job description

Job Description- Role: Care Coordinator

Location: On-site – 6019 S 66th E. Ave. Suite 200 Tulsa, OK 74145

Relationship: This position reports to the Director of Operations

Our Care Coordinators help our community by matching our clients and caregivers together. They work with the local team to ensure our clients have the best matched care and act as a case manager for ongoing needs of the clients.

Trusted Relationships:

Our commitment to honesty and transparency assures the connections we build stay strong.

• Builds relationships with clients and their families to match them with caregivers who can provide the needed services.
• Build relationships with caregivers to match them with clients and assignments that fit their needs and improves retention.
• Complete monthly check-ins with clients, ensuring they are satisfied with the services we are providing.
  • Check-ins will be a mixture of text, email, phone calls and in-person visits depending on the situation.

Care is Personal:

Our work is about people, and we support their unique needs with respect, empathy and dedicated attention.

• Create a positive, thorough, and welcoming onboarding experience for new clients.
• Keep scheduling system up to date and accurate with client schedules, contact information and preferences.

Foundation of Expertise:

Our collective wisdom benefits the people we serve, and our strong Griswold community ensures we will continue to learn and grow.

• Participates in on-call duties on a rotating basis and as needed by the office.
• Works closely with the Talent Specialist to create a successful, supportive and on-going experience to our clients and Caregivers.

Our Care Coordinators all have the below skills or qualities, ensuring success at Griswold:

• Associate degree in human services or related field is preferred but not required.
• Previous experience in the home care industry, human services, or a similar field required (or a strong desire to help others).
• Ability to pass all hiring criteria as defined by Griswold standards and/or state regulations, along with reliable transportation, valid driver’s license, and valid car insurance.
• Must be able to operate standard business equipment including a laptop computer and a mobile phone as well as all the associated apps and software.
• Must be able to see and interpret information within our systems (like WellSky, FranConnect or Email) and be able to exchange information accurately and quickly with others, as well as record information in these same systems.
• Must be able to lift up to 40 pounds and alternate from stationary to traverse positions often and for extended periods of time.
• Strong verbal and written communication skills
• High level of emotional intelligence and empathy, as well as, dedication to our core pillars
• Creative problem-solving skills
• Organized and detail oriented
• Flexible and able to multi-task
• Effective time management skills
• Proactive with strong initiative and follow through
• Capable of working independently when needed
• Weekend and/or evening hours may be required

This job description reflects the assignment of essential functions, it does not proscribe or restrict the responsibilities that may be assigned or changed or altered at any time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.