Care Coordinator

Remedy; Summit (NJ); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Vacation days

Job summary

Remedy is seeking a Care Coordinator to work with providers and patients across the Remedy journey. You will help patients access medical records, coordinate treatment plans, and support the Customer Experience team across our brands.

This role balances patient-facing and provider-facing duties, requiring compassionate, clear communication across channels, strong organization, and the ability to navigate a busy healthcare environment.

Qualifications

• 1+ year of experience in a medical practice where an understanding of medical terminology was obtained.
• Willingness to work regular weekends and ability to work at least three holidays a year.
• Demonstrate excellent verbal and written communication skills, serving as the primary point of contact between our brands and the diverse patient base.
• Pay close attention to detail, recognizing the importance of every aspect of patient care.
• Possess a service-oriented mindset, empathetically understanding patients' perspectives and communicating clearly, kindly, and directly with both patients and internal team members.
• Be self-motivated and willing to go the extra mile to help people navigate a complex industry.
• Skilled at using online tools and technology to deliver care and communicate effectively with patients.
• Maintain regular and reliable attendance, contributing consistently to our inclusive work environment.
• Adhere to the assigned work schedule, promoting a sense of reliability and dependability within the team.

Responsibilities

• Work collaboratively and alongside a multi-disciplinary team of providers, nurses, care coordinators, and customer service agents to ensure a high-quality patient experience by understanding the scope of practice across all patient-facing roles and acting as a patient liaison.
• Ensure processes and procedures are being followed - which allows efficient, effective, and timely delivery of care.
• Identify potential quality issues in care and elevate as appropriate.
• Identify and appropriately elevate urgent patient concerns in a timely and effective manner.
• Manage patient/provider messaging, properly route patient information/requests to relevant team member(s), and manage order fulfillment queues.
• Provide administrative and communication support for our provider network.
• Coordinate the treatment and community resources available to patients.
• Other duties as assigned.

Skills

Medical terminology

Excellent communication

Attention to detail

Service mindset

Self-motivation

Digital tools

Attendance reliability

Teamwork

Job description

Thirty Madison is now part ofRemedy ! You can read more about the acquisitionhere . We are excited to join forces and continue to revolutionize healthcare accessibility!

As a Care Coordinator, you will work closely with our providers and patients through many stages of their Remedy journey. The role is both patient and provider-facing, from helping patients receive medical records, to assisting providers in coordinating treatment plans. You’ll partner with and support the Customer Experience team, our medical network, and patients across all of our brands. You are comfortable speaking with others across various channels (primarily email/message) compassionately and professionally.

• The base pay range for this position is $20.00 per hour**
• Robust and affordable Medical, Dental, and Vision plan options
• Vacation time off policy - up to 10 vacation days accrued your first year. Vacation time begins accruing immediately

**Base pay offered may vary depending on job-related knowledge, skills, and experience.

What you get to do every day

• Work collaboratively and alongside a multi-disciplinary team of providers, nurses, care coordinators, and customer service agents to ensure a high-quality patient experience by understanding the scope of practice across all patient-facing roles and acting as a patient liaison
• Ensure processes and procedures are being followed - which allows efficient, effective, and timely delivery of care
• Identify potential quality issues in care and elevate as appropriate
• Identify and appropriately elevate urgent patient concerns in a timely and effective manner
• Manage patient/provider messaging, properly route patient information/requests to relevant team member(s), and manage order fulfillment queues
• Provide administrative and communication support for our provider network
• Coordinate the treatment and community resources available to patients
• Other duties as assigned

What you bring to the role

• 1+ year of experience in a medical practice where an understanding of medical terminology was obtained
• Willingness to work regular weekends and ability to work at least three holidays a year
• Demonstrate excellent verbal and written communication skills, serving as the primary point of contact between our brands and the diverse patient base
• Pay close attention to detail, recognizing the importance of every aspect of patient care
• Possess a service-oriented mindset, empathetically understanding patients' perspectives and communicating clearly, kindly, and directly with both patients and internal team members
• Be self-motivated and willing to go the extra mile to help people navigate a complex industry
• Skilled at using online tools and technology to deliver care and communicate effectively with patients
• Maintain regular and reliable attendance, contributing consistently to our inclusive work environment
• Adhere to the assigned work schedule, promoting a sense of reliability and dependability within the team

IT Requirements

• Reliable at-home internet with a download speed of at least 25 Mbps and an upload speed of at least 5 Mbps
• A quiet place in your home to receive inbound and place outbound calls.

Physical Requirements

• Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse, and telephone 7-8 hours per day
• Speech and hearing sufficient for in-person communication 7-8 hours per day
• Vision sufficient for use of a computer monitor
• Ability to sit or stand at a desk for 7-8 hours per day

All Company policies and procedures are subject to change without notice based on business needs. This includes, but is not limited to, the locations where we hire remote, hybrid, or onsite employees.

U.S. Applicants Only

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Remedy we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us [e-mail] to request accommodation.

*This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.*

We respect employee rights to engage in close relationships, familial or otherwise, during non-working hours away from the Company's premises. In accordance with our company policy, we want to ensure those relationships between employees create a productive and collaborative environment for all. Do you have any notable relationships with a current employee that Remedy/KMG should be aware of (romantic, familial, roommate arrangements, or other significant personal ties outside of work)? If yes, please include the employee name and your relationship.