Remote Patient Care Coordinator

Remedy; Summit (NJ); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Vacation days

Job summary

Remedy is seeking a Care Coordinator to work with providers and patients across the Remedy journey. You will help patients access medical records, coordinate treatment plans, and support the Customer Experience team across our brands.

This role balances patient-facing and provider-facing duties, requiring compassionate, clear communication across channels, strong organization, and the ability to navigate a busy healthcare environment.

Qualifications

• 1+ year of experience in a medical practice where an understanding of medical terminology was obtained.
• Willingness to work regular weekends and ability to work at least three holidays a year.
• Demonstrate excellent verbal and written communication skills, serving as the primary point of contact between our brands and the diverse patient base.
• Pay close attention to detail, recognizing the importance of every aspect of patient care.
• Possess a service-oriented mindset, empathetically understanding patients' perspectives and communicating clearly, kindly, and directly with both patients and internal team members.
• Be self-motivated and willing to go the extra mile to help people navigate a complex industry.
• Skilled at using online tools and technology to deliver care and communicate effectively with patients.
• Maintain regular and reliable attendance, contributing consistently to our inclusive work environment.
• Adhere to the assigned work schedule, promoting a sense of reliability and dependability within the team.

Responsibilities

• Work collaboratively and alongside a multi-disciplinary team of providers, nurses, care coordinators, and customer service agents to ensure a high-quality patient experience by understanding the scope of practice across all patient-facing roles and acting as a patient liaison.
• Ensure processes and procedures are being followed - which allows efficient, effective, and timely delivery of care.
• Identify potential quality issues in care and elevate as appropriate.
• Identify and appropriately elevate urgent patient concerns in a timely and effective manner.
• Manage patient/provider messaging, properly route patient information/requests to relevant team member(s), and manage order fulfillment queues.
• Provide administrative and communication support for our provider network.
• Coordinate the treatment and community resources available to patients.
• Other duties as assigned.

Skills

Medical terminology

Excellent communication

Attention to detail

Service mindset

Self-motivation

Digital tools

Attendance reliability

Teamwork

Job description

Remedy is seeking a Care Coordinator to work with providers and patients across the Remedy journey. You will help patients access medical records, coordinate treatment plans, and support the Customer Experience team across our brands.

This role balances patient-facing and provider-facing duties, requiring compassionate, clear communication across channels, strong organization, and the ability to navigate a busy healthcare environment.