POPULATION HEALTH - REFERRAL COORDINATOR

Mountain View Hospital; Idaho Falls (ID); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance (Health)

Dental insurance

Vision insurance

Paid time off

401K with employer match

Bonus program

Education reimbursement

Discount on procedures

Job summary

Mountain View Hospital in Idaho Falls seeks a Referral Coordinator to streamline referrals and coordinate communications among staff, patients and providers.

You will collect records, schedule appointments, arrange transportation or interpreters when needed, and ensure timely delivery of medical information while maintaining patient confidentiality.

This role supports the Population Health team and front desk operations with a focus on accuracy and compassion in handling patient referrals.

Qualifications

• High school diploma or GED required.
• Basic course in medical terminology/anatomy preferred.
• Minimum one year of scheduling experience and customer service preferred.
• Six months of medical clinic experience preferred or additional education.
• Ability to use hospital information system and basic computer functions.

Responsibilities

• Coordinate referrals and scheduling with staff, patients and providers.
• Schedule referral appointments including urgent and specialty visits.
• Verify patient records are complete and sent to specialists prior to appointments.
• Confirm appointments and arrange transportation or interpreters when needed.
• Maintain patient confidentiality and HIPAA compliance at all times.
• Communicate changes or updates to providers, staff and patient financial counselors.
• Assist with inquiries regarding patient appointments and scheduling.

Skills

Scheduling software

Customer service

HIPAA compliance

Medical terminology

Education

HS diploma or GED

Medical terminology training preferred

Tools

Hospital information system

Microsoft Office

Job description

Mountain View Hospital is looking for a Referral Coordinator to join our team!

Job Summary

Coordinates internal and external communications among staff, patients and providers while providing effective and efficient services to patients. Accurately collects records and ensures distribution to appropriate staff via computer and/or manual systems. Performs clerical and scheduling activities in support of patients and staff.

Benefits

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

Duties And Responsibilities

• Consults with Population Health analyst on member utilization and cost data concerning specialists referrals, pharmacy and chronic illness.
• Meet with patient's in-person, via e-mail or via phone to obtain scheduling and related information for referral I in a prompt, pleasant and helpful manner. Schedules referral appointments to include all specialist appointments, surgical appointments, special study appointments, etc. Schedules urgent appointments at the direction of the provider.
• Confirm appointments with patients, including any special instructions for the appointment as well as ensuring transportation and/or interpreters are scheduled for the patients, if necessary.
• Verify necessary information and records in the medical record. Ensure the patient's medical record and any diagnostic tests are received and/or sent to specialist's office prior to appointment.
• Communicate with providers, medicals assistants, admissions staff, and patient financial counselors on any changes or updates to information previously received.
• Follow up on post referral appointment correspondence with providers, medicals assistants, admissions staff, patient financial counselors and patients regarding results, lab or clinic notes and charts.
• Provide support to office personnel in the performance of their duties; perform similar and incidental duties as assigned by supervisor.
• Answers inquiries regarding patient appointments.
• Maintains patient confidentiality at all times and follows HIPAA.
• Responsible for knowing hospital policies and being familiar with hospital services.

About Mountain View

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley - all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day.

Qualifications

Education/Certification: High school diploma or general education degree (GED). Basic course in medical terminology/anatomy preferred.

Experience: Minimum of one year related experience necessary in order to gain knowledge of scheduling processes and procedures. Minimum one year customer service experience preferred. Minimum six months experience in a medical clinic preferred or sufficient additional education.

Equipment/Technology: Ability to use hospital information system, and operate basic computer functions and software

Language/Communication: Ability to speak effectively before groups of customers or employees of the organization. Fully shares information and expresses ideas, opinions and reaction constructively. Seeks feedback and gives others constructive feedback.