Care Coordinator

BCFS Health and Human Services; San Antonio (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

BCFS Health and Human Services in San Antonio, TX is seeking a full-time Care Coordinator to assess eligibility for services and to organize all care coordination meetings with partners including law enforcement, medical, child welfare and mental health providers.

The role requires coordinating responses and maintaining confidential data for grant metrics, with a focus on timely information sharing and advocacy.

Qualifications

• Bachelor’s degree required.
• 2+ years experience in child welfare or crisis response.
• Willingness to travel across regions and stay overnight as needed.
• Ability to document information promptly for grant metrics.

Responsibilities

• Participate in hotline rotation duties and document all information.
• Document and maintain data for grant metrics within 48 business hours; report details and demographics.
• Assess whether minor identification/recovery meets protocol to launch services.
• Complete CSE-IT assessments as needed.
• Coordinate release of information and consent for care coordination services.
• Dispatch advocate responses per protocol and set up Rapid Response Team meetings within 24 hours.

Skills

Crisis coordination experience

Data documentation

Interagency coordination

Education

Bachelor’s degree

Job description

## Care CoordinatorApply: San Antonio, TX: Full time: Posted Today: REQ-029506It's a great feeling to work for a company that does so much good for others around the world!**Academic Req:** Bachelor’s degree required**Work experience**: Required – 2 years’ experience in child welfare or crisis response **Summary**: The coordinator is responsible for assessing whether a minor client, identified or recovered, meets protocol eligibility to launch services. Coordinators are responsible for setting up and facilitating all care coordination meetings. Coordinated responses include advocates, law enforcement, medical, child welfare, placement, mental health providers and if available child advocacy centers. **Work Schedule: 10:00am - 7:00pm** **Critical Action Items & Measurable Deliverables:** 1. Participate in hotline rotation duties and document all received information 2. Documenting and maintaining all data for grant metrics into appropriate database within 48 business hours of occurrence including report/notification information, demographics, services provision, and investigative steps; Document any crisis response within 24 hours 3. Assess whether the identification or recovery of the minor meets agreed upon protocols to launch coordinated services 4. Complete CSE-IT assessments as needed 5. Secure and retain the release of information and consent for care coordination services 6. Dispatch advocate response, as determined by working CCT protocol 7. Set up Rapid Response Team meeting with partners within 24 hours of notification of the identified or recovered minor 8. Establish and maintain contact with law enforcement agencies and key stakeholders to initiate meetings and facilitate ongoing monthly coordination of services 9. Attend MDT meeting, as needed, to represent clients and Care Coordination Team 10. Provide facilitation and support for Advisory Council meetings, including preparing agendas, communicating with attendees, and documenting meeting minutes, as required or directed by the supervisor. 11. Manage all requirements related to Care Coordination meetings, such as but not limited to, developing agendas, coordinating in person and/or virtual meetings and logistics, and ensuring timely notification to all attendees 12. Implement BCFS HHS safety protocols in case of an emergency 13. Participate in weekly internal staffing’s, supervisions, Care Coordination meetings, and community meetings 14. Create information tracking system, tracks requested volunteer information, and supports quarterly report development 15. Establish subject matter expertise on community resources and support program leadership in conducting community trainings as needed 16. Maintain confidentiality in all areas of the service population and program operation 17. Maintain BCFS HHS professional and ethical standards of conduct outlined in employee handbook including demonstrating respect for agency staff, the service population, and community members and always complying with required dress code 18. Travel across regions with occasional overnight stays, if needed**Requirements:** 1. Pass a pre-employment drug screen and random drug screens and maintain emotional control and professional composure always. 2. Acquire and maintain licenses and certificates required for the position which may include but is not limited to: ☐ Trust Based Relationship Intervention (TBRI), ☐ CPR ☐ First Aid, ☐ CSE-IT Certification, ☐ State Driver License ☐other certifications as applicable 3. Possess current auto insurance and provide verification upon request. 4. Provide proof of work eligibility status upon request. 5. Pass pre-employment and biennial criminal background checks. 6. Demonstrate the ability to: a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics b. Advanced training in crisis management c. Communicate effectively in writing and verbally in English. Knowledge in DFPS and Law enforcement designations, definitions and Acronyms a plus d. Work in a fast-paced environment and maintain emotional control and professional composure always e. Maintain computer literacy required to meet the responsibilities of the position f. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team g. Actively support supervisees in professional development 7. Demonstrate a working knowledge of all BCFS HHS policies and procedures. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.