Program Supervisor

BCFS Health & Human Services; Del Rio (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

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Job summary

BCFS Health & Human Services seeks a Program Supervisor to ensure quality services in crisis situations while maintaining compliance with state and federal standards. You will supervise Care Coordinators and Educator, support intake and outreach, and help develop service plans.

The role requires a Bachelor's in a social science field and 3 years of related experience, with preferred supervisory background. Travel may be required as part of the position.

Qualifications

• Bachelor's degree in social science field as listed.
• 3 years direct service experience required.
• Preferred 2 years supervisory experience in related field.

Responsibilities

• Provide direct supervision over the Care Coordinators and Educator.
• Assist with intake, enrollment, outreach, and recruitment efforts.
• Provide training and technical support to Care Coordinators and Educator.
• Make recommendations for disciplinary action to the Director.
• Maintain records and reporting for compliance.

Skills

Supervisory experience

Crisis management

Recordkeeping

Effective communication

Travel as needed

Education

Bachelor's degree in social work, sociology, psychology, public administration, education, business administration, or related social science field

Tools

Salesforce

Job description

It's a great feeling to work for a company that does so much good for others around the world!

Education:

Required - Bachelor's degree in social work, sociology, psychology, public administration, education, business administration, or related social science field

Experience:

Required - 3 years related direct service experience.

Preferred - 2 years of supervisory experience in a social science, business or education related field.

Supervises:

Advocates, Parent Educator, Family Support Specialist, admin support, other employees as assigned

Job Summary:

The Program Supervisor is responsible for using sound professional judgment and best practices to ensure quality services are provided to the service population, particularly in crisis situations, while maintaining compliance with established state and federal standards.

Essential Functions:

1. Provide direct supervision over the Care Coordinators and Educator.

2. Assist with intake, enrollment, outreach, and recruitment efforts.

3. Provide training and technical support to Care Coordinators, and Educator.

4. Make recommendations for disciplinary action of employees to the Director.

5. Maintain the continuity and integrity of records and reporting as required for compliance.

6. Work with the team to develop and ensure delivery of service plans.

7. Utilize productivity tools to monitor the productivity of staff including monthly case audits.

8. Use stated policies and procedures to report child abuse and neglect.

9. Facilitate coordination and collaboration with supplemental programs and projects, community events, and coalition meetings.

10. Maintain familiarity and knowledge of community resources and use them appropriately to meet the needs of families.

11. Follow all procedures outlined in the BCFS personnel manual.

Measurable Deliverables:

1. Maintain a caseload as needed.

2. Meet with staff every week to review their weekly progress reports and provide guidance as required.

3. Conduct one-on-one supervisions with staff at least biweekly.

4. Conduct weekly and monthly reviews to ensure the educator conducts two education classes weekly and enrolls new clients weekly.

5. Assist Program/Regional Director with monthly, quarterly, and annual reports, or more as is required.

6. Attend all required trainings and meetings.

7. Assist parent educator with planning and conducting group-based education classes as needed.

8. Ensure staff document visits, interactions, outcomes, and education provided to participants in Salesforce within two business days.

9. Complete accurate documentation by agency policies and procedures, contract and regulatory requirements, standards, and program timeline requirements.

10. Review Salesforce information and reports for compliance with program requirements.

11. Demonstrate the ability to:

a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.

b. Communicate effectively in writing and verbally in English.

c. Work in a fast-paced environment.

d. Maintain computer literacy required to meet the responsibilities of the position.

e. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.

f. Travel as needed.

1. Other job duties as assigned per grant requirements.

Requirements:

1. Maintain certificates required for the position including but not limited to First Aid and CPR.

2. Valid Texas Driver's license with a clear driving record and reliable transportation.

3. Pass a pre-employment drug screen and random drug screens.

4. Provide proof or work eligibility status upon request.

5. Pass a pre-employment and biennial criminal background and motor vehicle check (fingerprints needed if applicant has lived out of state within the past 5 years).

English (United States)

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex,or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

#LI-Other

#LI-Mid-Senior level

#LI-Full-time