Care Coordinator

BCFS; McAllen (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

BCFS seeks a Care Coordinator to ensure quality services for the service population while maintaining program compliance. The role covers outreach, intake, assessments, service planning, and non-clinical mentoring across families and communities.

Responsibilities include coordinating with external providers, documenting in Salesforce and PEIRS, and frequent travel within the service area. Strong English communication and cultural sensitivity are essential.

Qualifications

• Education: Required - High school diploma or equivalent.
• Preferred - Bachelor’s degree in a related field.
• Experience: Required - With a high school diploma, at least 3 years of professional work experience in a related field.
• Preferred - With a Bachelor’s degree, at least 1 year of professional work experience in a related field.
• Licenses/certifications: None

Responsibilities

• Conduct outreach, intake, enrollment, and orientation activities for eligible participants.
• Establish and maintain a trusting and professional working relationship with participants by providing regular contact.
• Complete comprehensive participant assessments to identify strengths, needs, barriers, and goals.
• Develop and maintain individualized service plan in collaboration with participant.
• Provide case management and non-clinical mentoring services to participants.
• Provide service planning and coordination, resource and referrals, basic needs support, and/or other support services to families on caseload.
• Conduct systematic follow-ups for all families.
• Maintain documentation in Salesforce and PEIRS within specified timeframes.
• Coordinate services with external providers to ensure continuity of care and reduce duplication of services.
• Maintain regular contact with participants through in-person, virtual, telephone, and community-based interactions.
• Record all group and individualized services and activities in PEIRS (DFPS) and Salesforce (BCFS).
• Meet with supervisor bi-weekly to evaluate status of caseload.
• Attend required annual trainings.
• Travel within the service area as required.
• Meet all deliverables outlined in the contract.

Skills

Communication

English proficiency

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Job description

It's a great feeling to work for a company that does so much good for others around the world!Education: Required - High school diploma or equivalent.Preferred - Bachelor’s degree in a related field.Experience: Required - With a high school diploma, at least 3 years of professional work experience in a related field.Preferred - With a Bachelor’s degree, at least 1 year of professional work experience in a related field.Licenses/certifications: NoneSupervises: NoneJob Summary: The Care Coordinator is responsible for using sound professional judgment and best practices to ensure quality services are provided to the service population while maintaining compliance with established program standards.Essential Functions:1. Conduct outreach, intake, enrollment, and orientation activities for eligible participants.2. Establish and maintain a trusting and professional working relationship with participants by providing regular contact.3. Complete comprehensive participant assessments to identify strengths, needs, barriers, and goals.4. Develop and maintain individualized service plan in collaboration with participant.5. Provide case management and non-clinical mentoring services to participants.6. Provide service planning and coordination, resource and referrals, basic needs support, and/or other support services to families on caseload.7. Conduct systematic follow-ups for all families.Measurable Deliverables:1. Participate in community outreach activities, resource fairs, and partnership meetings.2. Maintain accurate documentation in Salesforce and PEIRS within specified timeframes.3. Coordinate services with external providers to ensure continuity of care and reduce duplication of services.4. Maintain regular contact with participants through in-person, virtual, telephone, and community-based interactions.5. Record all group and individualized services and activities in a complete, concise, and timely manner utilizing program forms into PEIRS (DFPS) and Salesforce (BCFS) software.6. Meet with supervisor on a bi-weekly basis to evaluate status of caseload.7. Attend all required annual trainings.8. Travel is required within the service area.9. Meet all deliverables as outlined in the contract.10. Demonstrate the ability to:a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.b. Communicate effectively in writing and verbally in English.c. Work in a fast-paced environment.d. Maintain computer literacy required to meet the responsibilities of the position.e. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.f. Travel as needed.11. Other job duties as assigned per grant requirements.Requirements:1. Maintain certificates required for the position including but not limited to First Aid and CPR.2. Valid Texas Driver’s license with a clear driving record and reliable transportation.3. Pass a pre-employment drug screen and random drug screens.4. Provide proof or work eligibility status upon request.5. Pass a pre-employment and biennial criminal background and motor vehicle check (fingerprints needed if applicant has lived out of state within the past 5 years).English (United States)If you like to work with people that believe they can make a difference in the world, this is the company for you!EEO StatementIn accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.#LI-Health Care Provider#LI-Mid-Senior level#LI-Full-time