Program Supervisor

10 BCFS Health and Human Services; Del Rio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

BCFS Health and Human Services in Texas seeks a Program Supervisor to lead Care Coordinators and an Educator, guiding intake, enrollment, outreach, and client services in crisis and routine settings.

You will train staff, monitor performance, ensure accurate documentation in Salesforce, and maintain program timelines per grant requirements. Strong communication and teamwork are essential for success in a fast-paced environment.

Qualifications

• Bachelor’s degree in social work or related social science field required.
• Minimum 3 years direct service experience; 2 years supervisory experience preferred.
• Experience in crisis situations and applying state/federal standards.

Responsibilities

• Provide direct supervision over Care Coordinators and Educator.
• Assist with intake, enrollment, outreach, and recruitment efforts.
• Provide training and technical support to staff.
• Make recommendations for disciplinary actions to the Director.
• Maintain records and reporting for compliance.
• Develop and ensure delivery of service plans in coordination with the team.
• Monitor staff productivity and conduct case audits.
• Document interactions and outcomes in the system per policy.
• Travel as needed; work within a multidisciplinary team.

Skills

Supervisory experience

Direct service

Crisis management

Policy compliance

Written/Verbal communication

Education

Bachelor's degree in social work or related field

Job description

Education

Required - Bachelor’s degree in social work, sociology, psychology, public administration, education, business administration, or related social science field

Experience

Required - 3 years related direct service experience. Preferred - 2 years of supervisory experience in a social science, business or education related field.

Supervises

Advocates, Parent Educator, Family Support Specialist, admin support, other employees as assigned

Job Summary

The Program Supervisor is responsible for using sound professional judgment and best practices to ensure quality services are provided to the service population, particularly in crisis situations, while maintaining compliance with established state and federal standards.

Essential Functions

1. Provide direct supervision over the Care Coordinators and Educator.
2. Assist with intake, enrollment, outreach, and recruitment efforts.
3. Provide training and technical support to Care Coordinators, and Educator.
4. Make recommendations for disciplinary action of employees to the Director.
5. Maintain the continuity and integrity of records and reporting as required for compliance.
6. Work with the team to develop and ensure delivery of service plans.
7. Utilize productivity tools to monitor the productivity of staff including monthly case audits.
8. Use stated policies and procedures to report child abuse and neglect.
9. Facilitate coordination and collaboration with supplemental programs and projects, community events, and coalition meetings.
10. Maintain familiarity and knowledge of community resources and use them appropriately to meet the needs of families.
11. Follow all procedures outlined in the BCFS personnel manual.

Measurable Deliverables

1. Maintain a caseload as needed.
2. Meet with staff every week to review their weekly progress reports and provide guidance as required.
3. Conduct one-on-one supervisions with staff at least biweekly.
4. Conduct weekly and monthly reviews to ensure the educator conducts two education classes weekly and enrolls new clients weekly.
5. Assist Program/Regional Director with monthly, quarterly, and annual reports, or more as is required.
6. Attend all required trainings and meetings.
7. Assist parent educator with planning and conducting group-based education classes as needed.
8. Ensure staff document visits, interactions, outcomes, and education provided to participants in Salesforce within two business days.
9. Complete accurate documentation by agency policies and procedures, contract and regulatory requirements, standards, and program timeline requirements.
10. Review Salesforce information and reports for compliance with program requirements.
11. Demonstrate the ability:
    • a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
    • b. Communicate effectively in writing and verbally in English.
    • c. Work in a fast-paced environment.
    • d. Maintain computer literacy required to meet the responsibilities of the position.
    • e. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
    • f. Travel as needed.
12. Other job duties as assigned per grant requirements.

Requirements

1. Maintain certificates required for the position including but not limited to First Aid and CPR.
2. Valid Texas Driver’s license with a clear driving record and reliable transportation.
3. Pass a pre-employment drug screen and random drug screens.
4. Provide proof or work eligibility status upon request.
5. Pass a pre-employment and biennial criminal background and motor vehicle check (fingerprints needed if applicant has lived out of state within the past 5 years).

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

#LI-Other #LI-Mid-Senior level #LI-Full-time

BCFS Health and Human Services

BCFS Health and Human Services established in 1944 is a non-profit organization with locations and nationally doing noble work across Texas and the United States, specializing in community-based care for at risk families and children (abused and/or neglected & domestic violence), prevention & early intervention services, housing for young adults aging out of the foster care system, mental health & life skill services, advocacy and case management coordination for survivors of human trafficking, medical programs for women who are pregnant or post-partum, and serving families who have a child with a disability or special needs by providing them with an opportunity to visit the world’s first theme park designed with individuals with special needs in mind.