Care Coordinator

InnoSource; Raleigh (NC); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

100% Remote – Work from home

Job summary

InnoSource is seeking Remote Care Coordinators to support a Fortune 100 client in the specialty pharmaceutical space, working from home. You will handle patient and referral communications, enrollments, and policy navigation, ensuring clear guidance and compliance.

The role emphasizes empathy, accuracy, and timely responses, with 100% remote work and a starting pay of $20 per hour. Schedule Monday–Friday CST hours, with opportunities for growth within hub-services and the broader specialty

Qualifications

• 1–3 years of related experience
• Pharmacy experience
• High school diploma or equivalent

Responsibilities

• Handle inbound and outbound calls from patients and referral sources, aiming for one-call resolution
• Steward patient accounts from initial contact to final approval or denial
• Create and complete referrals and applications; stay current on policy changes
• Investigate and resolve inquiries from patients and physicians
• Enter detailed information into proprietary software while speaking with patients
• Place outbound calls for patient follow-up and confirmations
• Report adverse events within required timeframes
• Educate patients on options and guide them through processes in plain language
• Prioritize multiple assignments while maintaining empathy

Skills

Written and verbal communication

Interpersonal skills

Empathy

MS Office

Data entry

Education

High school diploma or equivalent

Tools

MS Office Suite

Data entry systems

Job description

Are you passionate about breaking down barriers to patient care, skilled at navigating complex insurance landscapes, and ready to advance your career in the specialty pharmaceutical industry? Our Fortune 100 client is hiring Remote Care Coordinators to make a real difference in patients’ lives—all while working from home.

Our client partners with specialty pharmaceutical manufacturers to remove barriers so patients can access, afford, and stay on the therapies they need for a better quality of life. We are seeking empathetic, detail‑oriented professionals who thrive in fast‑paced environments and are committed to guiding patients through every step of their care journey. If you have customer‑service or healthcare experience and are ready to take the next step, we want to hear from you.

Key Responsibilities

What You’ll Do:

• Handle inbound and outbound calls from patients and referral sources — aiming for one‑call resolution
• Steward patient accounts from initial contact through final approval or denial with urgency and care
• Create and complete accurate referrals and applications; stay current on policy and procedural changes
• Investigate and resolve patient and physician inquiries and concerns in a timely manner
• Enter detailed information into proprietary software systems while conversing via telephone
• Place outbound calls for patient follow‑ups and confirmations
• Report adverse events within required timeframes
• Educate patients on their options and guide them through processes in clear, plain language
• Prioritize multiple concurrent assignments while maintaining quality and an empathetic patient experience

Requirements

What You’ll Bring:

Required:

• 1–3 years of experience in a related field
• Pharmacy experience
• High school diploma, GED, or equivalent work experience

Preferred:

• Customer service or call‑center experience
• Knowledge of Medicare (A/B/C/D), Medicaid, and commercial payer policies
• Familiarity with medical, supplemental, and pharmacy insurance benefit practices
• Understanding of diagnostic medical expense and Medicare Administrative Contractor practices
• Excellent written and verbal communication skills, with the ability to connect with patients, caregivers, and providers
• Strong interpersonal skills demonstrating flexibility, persistence, creativity, empathy, and trust
• Proficiency in MS Office and data entry, with strong computer literacy

Benefits & Pay

Why You’ll Love This Opportunity:

• 100% Remote – Work from home.
• Starting Pay: $20 per hour.
• Schedule: Monday–Friday, with shifts between 7:00AM and 8:00PM CST.
• Career Growth: Gain meaningful experience in the specialty pharmaceutical and hub‑services space.

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long‑term career fit based on unique skills and needs, and guiding you through the process along the way.

Application Assistance

If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email [e-mail] .
We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.