Care Coordinator

InnoSource; Indianapolis (IN); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Remote work

Competitive hourly pay

Career growth in pharma support

Job summary

InnoSource is hiring Remote Care Coordinators for a Fortune 100 client in the specialty pharmaceutical space. You’ll support patients from home, guiding them through benefits, referrals, and approvals with empathy and accuracy.

The role is 100% remote, with an hourly starting pay of $20 and flexible CST-hour scheduling Monday–Friday. Ideal candidates have healthcare or pharmacy experience and 1–3 years in related fields.

Qualifications

• 1–3 years of experience in a related field.
• Pharmacy experience.
• High school diploma, GED, or equivalent work experience.

Responsibilities

• Handle inbound and outbound calls from patients and referral sources — aiming for one‑call resolution
• Steward patient accounts from initial contact through final approval or denial with urgency and care
• Create and complete accurate referrals and applications; stay current on policy and procedural changes
• Investigate and resolve patient and physician inquiries and concerns in a timely manner
• Enter detailed information into proprietary software systems while conversing via telephone
• Place outbound calls for patient follow‑ups and confirmations
• Report adverse events within required timeframes
• Educate patients on their options and guide them through processes in clear, plain language
• Prioritize multiple concurrent assignments while maintaining quality and an empathetic patient experience

Skills

Healthcare experience

Customer service experience

Education

High school diploma or equivalent

Job description

Are you passionate about breaking down barriers to patient care, skilled at navigating complex insurance landscapes, and ready to advance your career in the specialty pharmaceutical industry? Our Fortune 100 client is hiring Remote Care Coordinators to make a real difference in patients’ lives—all while working from home.

Our client partners with specialty pharmaceutical manufacturers to remove barriers so patients can access, afford, and stay on the therapies they need for a better quality of life. We are seeking empathetic, detail‑oriented professionals who thrive in fast‑paced environments and are committed to guiding patients through every step of their care journey. If you have customer‑service or healthcare experience and are ready to take the next step, we want to hear from you.

Key Responsibilities

What You’ll Do:

• Handle inbound and outbound calls from patients and referral sources — aiming for one‑call resolution
• Steward patient accounts from initial contact through final approval or denial with urgency and care
• Create and complete accurate referrals and applications; stay current on policy and procedural changes
• Investigate and resolve patient and physician inquiries and concerns in a timely manner
• Enter detailed information into proprietary software systems while conversing via telephone
• Place outbound calls for patient follow‑ups and confirmations
• Report adverse events within required timeframes
• Educate patients on their options and guide them through processes in clear, plain language
• Prioritize multiple concurrent assignments while maintaining quality and an empathetic patient experience

Requirements

What You’ll Bring:

Required:

• 1–3 years of experience in a related field
• Pharmacy experience
• High school diploma, GED, or equivalent work experience

Preferred:

• Customer service or call‑center experience
• Knowledge of Medicare (A/B/C/D), Medicaid, and commercial payer policies
• Familiarity with medical, supplemental, and pharmacy insurance benefit practices
• Understanding of diagnostic medical expense and Medicare Administrative Contractor practices
• Excellent written and verbal communication skills, with the ability to connect with patients, caregivers, and providers
• Strong interpersonal skills demonstrating flexibility, persistence, creativity, empathy, and trust
• Proficiency in MS Office and data entry, with strong computer literacy

Benefits & Pay

Why You’ll Love This Opportunity:

• 100% Remote – Work from home.
• Starting Pay: $20 per hour.
• Schedule: Monday–Friday, with shifts between 7:00AM and 8:00PM CST.
• Career Growth: Gain meaningful experience in the specialty pharmaceutical and hub‑services space.

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long‑term career fit based on unique skills and needs, and guiding you through the process along the way.

Application Assistance

If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email [e-mail] .
We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.