Care Coordinator

Crossing-Healthcare; Longview Place (IL); On-site; USD 34,000 - 46,000; Full time

Job summary

Crossing Healthcare in Decatur, IL is seeking a Care Coordinator to support transitions of care alongside the RN Care Coordinator. You will coordinate referrals, prior authorizations, diagnostics, and patient follow-up with the medical records team and community hospitals.

The role emphasizes maintaining patient confidentiality, effective communication, and the ability to manage multiple tasks while delivering timely care. High school education accepted with CMA certification preferred.

Qualifications

• Certified Medical Assistant credential required or preferred.
• Health education experience is a plus.
• Experience in healthcare office settings.

Responsibilities

• process referrals/diagnostics/prior authorizations within outlined workflows
• ensure therapeutic relationship with patients to encourage patient to be active participant in their care
• ensures referrals/diagnostics are completed, results returned, and follow up care coordinated in a timely manner
• maintains referral site spreadsheet
• obtain prior authorizations as needed and access to respective prior authorization portals
• schedule diagnostics
• completes ConferMed electronic referrals
• Process monthly DMH lung screenings
• Resource for clinical team in regards to referrals, prior authorization and diagnostic processing
• Act a liaison with local hospitals and maintain relationships with insurance companies and specialist offices
• Other duties as assigned

Skills

Communication skills

Written communication

Organizational skills

Multitasking

Education

Certified Medical Assistant

Health education experience preferred

Healthcare Office

Job description

Job Details

Job Location: Community Health Improvement Center - Decatur, IL 62521

Position Type: Full Time

Education Level: High School

Salary Range: $16.50 - $22.00 Hourly

Job Category: Health Care

Job Summary

The Care Coordinator works along side the RN Care Coordinator to manage transitions of care between facilities, Crossing Healthcare, and other specialists. This team will work closely with the medical records department.

Supervisory Responsibilities

• none

Duties/Responsibilities

• process referrals/diagnostics/prior authorizations within outlined workflows
• ensure therapeutic relationship with patients to encourage patient to be active participant in their care
• ensures referrals/diagnostics are completed, results returned, and follow up care coordinated in a timely manner
• maintains referral site spreadsheet
• obtain prior authorizations as needed and access to respective prior authorization portals
• schedule diagnostics
• completes ConferMed electronic referrals
• Process monthly DMH lung screenings
• Resource for clinical team in regards to referrals, prior authorization and diagnostic processing
• Act a liaison with local hospitals and maintain relationships with insurance companies and specialist offices
• Other duties as assigned

Competencies

• Effective Communicative/Speaking Skills
• Effective Writing skills
• Effective logic, reasoning and critical thinking
• Proficiency in use of telephone, computer and photocopier
• Strong organizational and interpersonal skills
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities
• Maintain patient confidentiality at all times
• Comply with all organizational policies and standards regarding ethical business practices
• Complete annual education requirements
• Ability to have crucial conversations with staff and peers to ensure team members are held accountable and to ensure clear communication across the organization.

Education and Experience

• Certified Medical Assistant
• Health education experience preferred.
• Healthcare Office

Physical Requirements

• Moderate physical exertion including frequent walking, standing, bending, reaching and carrying moderately heavy loads (up to 25 lbs.
• Ability to work in conditions that include exposure to blood, bodily fluids and tissues, contagious diseases and/or other potentially hazardous materials