Care Coordination Specialist

Crossing Healthcare; Decatur (IL); On-site; USD 23,000 - 30,000; Full time

Job summary

Crossing Healthcare in Decatur, IL seeks a Care Coordinator to work with the RN Care Coordinator to manage transitions of care between facilities, Crossing Healthcare, and other specialists. This role collaborates with the medical records department.

The position emphasizes processing referrals, obtaining prior authorizations, scheduling diagnostics, and coordinating follow-up care while maintaining patient confidentiality and strong communication across teams.

Qualifications

• Effective Communicative/Speaking Skills.
• Effective Writing skills.
• Effective logic, reasoning and critical thinking.
• Proficiency in use of telephone, computer and photocopier.
• Strong organizational and interpersonal skills.
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.
• Ability to manage multiple and simultaneous responsibilities.
• Maintain patient confidentiality at all times.
• Comply with all organizational policies and standards regarding ethical business practices.
• Complete annual education requirements.
• Ability to have crucial conversations with staff and peers to ensure team members are held accountable and to ensure clear communication across the organization.

Responsibilities

• Process referrals/diagnostics/prior authorizations within outlined workflows.
• Coordinate follow-up care and maintain therapeutic relationships to engage patients.
• Ensure referrals/diagnostics are completed, results returned, and follow up care coordinated timely.
• Maintain referral site spreadsheet and access to authorization portals.
• Schedule diagnostics and complete ConferMed electronic referrals.
• Assist with monthly DMH lung screenings.
• Serve as liaison with local hospitals, insurers and specialist offices.

Education

Certified Medical Assistant

Health education experience preferred

Healthcare Office

Job description

Crossing Healthcare in Decatur, IL seeks a Care Coordinator to work with the RN Care Coordinator to manage transitions of care between facilities, Crossing Healthcare, and other specialists. This role collaborates with the medical records department.

The position emphasizes processing referrals, obtaining prior authorizations, scheduling diagnostics, and coordinating follow-up care while maintaining patient confidentiality and strong communication across teams.