Care Manager

Caring for Family of Companies; Salem (OR); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Dental Insurance

Vision Insurance

Life Insurance

Employee Assistance Program

Health Insurance Plans

401(k) Match

Professional Development

Training & Orientation

Supportive Team

Job summary

The Care Manager at Caring for Family of Companies is a central hub for care coordination, compliance, staffing and scheduling, client communication, and branch operations. This role supports exceptional service delivery by connecting Clients, families, Caregivers, and partners—ensuring every person in our care receives consistent, high‑quality support.

The position focuses on providing 5‑star service, coordinating care, developing service plans, handling authorizations for billing, and ensuring

Qualifications

• Experience in home care or healthcare coordination.
• Strong organizational skills and accurate record-keeping.
• Proactive communicator with professional presence.
• Commitment to HIPAA compliance and documentation.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Experience in assisted living or in-home care is a bonus.

Responsibilities

• Provide 5-star service to all incoming calls, serving as a key communication hub for Clients, families, Caregivers, Case Managers, and referral partners.
• Coordinate care services to ensure timely, consistent, and appropriate service delivery for all assigned Clients.
• Develop individualized service plans and conduct initial and ongoing Client assessments for quality and compliance.
• Prepare Client welcome materials, intake documentation, and manage authorizations to support billing accuracy.
• Support scheduling and staffing to minimize overtime, reduce service disruptions, and ensure consistent shift coverage.
• Provide after-hours support as needed to maintain seamless care continuity.
• Maintain Branch compliance efforts, including compliant licensing documentation.
• Conduct weekly New Hire Orientation sessions for incoming Caregivers.

Skills

Healthcare coordination

Attention to detail

Excellent communication

HIPAA compliance

Team collaboration

Time management

Customer service

Tech-savvy

Tools

Scheduling systems

Healthcare management software

Job description

POSITION SUMMARY

The Care Manager is a central hub for care coordination, compliance, staffing and scheduling, Client communication, and Branch operations. This role supports exceptional service delivery by connecting Clients, families, Caregivers, and partners—ensuring every person in our care receives consistent, high‑quality support.

WHO WE ARE

• A family‑owned organization with 20 years experience of raising the standards for in‑home care—and we’re still pushing higher.
• We build teams of driven, mission‑obsessed experts whose energy and focus turn every initiative into a success.
• Our process is our promise: proven systems and disciplined execution deliver exceptional care to every Community, Employee, and Client.
• A culture built to energize—powering meaningful careers for world changers who never settle.
• See How We’re Raising the Bar

ROLE RESPONSIBILITIES

• Provide 5‑star service to all incoming calls, serving as a key communication hub for Clients, families, Caregivers, Case Managers, and referral partners.
• Coordinate care services to ensure timely, consistent, and appropriate service delivery for all assigned Clients.
• Develop individualized service plans and conduct initial and ongoing Client assessments for quality and compliance.
• Prepare Client welcome materials, intake documentation, and manage authorizations to support billing accuracy.
• Support scheduling and staffing to minimize overtime, reduce service disruptions, and ensure consistent shift coverage.
• Provide after‑hours support as needed to maintain seamless care continuity.
• Maintain Branch compliance efforts, including compliant licensing documentation.
• Conduct weekly New Hire Orientation sessions for incoming Caregivers.

ROLE QUALIFICATIONS

• Experience in home care, healthcare coordination, or a client‑facing service role preferred.
• Highly organized with strong attention to detail and accurate record‑keeping practices.
• Proactive communicator with excellent interpersonal skills and a warm, professional presence.
• Solutions‑oriented and self‑managed—able to handle multiple priorities in a fast‑paced environment.
• Committed to compliance, HIPAA standards, and maintaining accurate documentation.
• Strong collaboration skills with a team‑first mindset and high‑quality customer service approach.
• Proficient with technology and healthcare management or scheduling systems.
• Experience in assisted living, in‑home care, or billing and authorization management a bonus.

BENEFITS

• Paid Time Off and Paid Holidays
• 100% Company‑Paid Dental Insurance and Vision Insurance
• 100% Company‑Paid $25,000 Life Insurance Policy
• 100% Company‑Paid Employee Assistance Program—including mental health counseling sessions, financial coaching, provider referrals, and childcare resources—available 24/7
• Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed
• 401(k) Retirement Program— with Employer Match
• Professional Development—ongoing education, wraparound support, and leadership coaching
• A Next‑Level, Comprehensive Training and Orientation Week
• And a supportive team to work alongside!
• *Benefit eligibility is based on hours worked.

REQUIREMENTS

• Proactive, solution‑oriented self‑starter who takes initiative and works independently.
• Values innovation, efficiency, and streamlined processes.
• Excellent written and verbal communication skills in English.
• Meticulous attention to detail, with accurate record‑keeping and documentation.
• Strong project management skills—strategic, organized, and intuitive.
• Collaborative team player with excellent interpersonal skills.
• Results‑driven, with proven time‑management skills and the ability to juggle multiple priorities and deadlines in a fast‑paced environment.
• Exercises sound judgment and discretion in handling sensitive matters.
• Tech‑savvy and comfortable with a variety of software and devices.
• Warm, welcoming, and professional demeanor with a commitment to outstanding customer service.
• Strong commitment to compliance, including knowledge of HIPAA best practices for handling PHI.
• Administrative experience in a related specialty such as accounting, customer service, scheduling, billing, IT, project management, sales, marketing, business development, staffing, recruiting, care coordination, compliance, office or business management, human resources, or operations.
• Background in senior care, assisted living, skilled nursing, or in‑home care.

Caring for Others is an equal opportunity employer committed to a diverse and inclusive workforce.

Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Salary Description: $55,000 - $65,000