Care Coordinator

Handcenterofnv; Las Vegas, Northern (NV, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Handtoshouldersurgery is seeking an experienced medical receptionist to greet patients, schedule appointments, and manage the front desk with warmth and professionalism. You will relay information, verify insurance, process payments, and support clinical staff by preparing charts and maintaining patient records.

The role requires excellent communication, attention to confidentiality, and the ability to handle emergencies calmly while ensuring a smooth patient experience in a busy Las Vegas

Qualifications

• Greet patients warmly in person or over the phone.
• Schedule appointments and manage patient flow to optimize satisfaction.
• Provide information and direct inquiries to appropriate personnel.
• Respond to emergencies and provide comfort to distressed patients.
• Verify insurance and process payments (co-pays and balances).
• Check in patients and maintain accurate, confidential records.
• Answer phones, route calls, check emails and faxes, process mail.
• Assist with filing insurance claims and collections.
• Maintain a clean, welcoming reception area.
• Monitor and order office and medical supplies.
• Support clinical staff with chart preparation and related tasks.

Responsibilities

• Greet patients and welcome visitors professionally.
• Schedule appointments and manage patient flow.
• Provide information and direct inquiries to appropriate personnel.
• Assist in emergencies with patient comfort.
• Verify insurance and collect payments.
• Check in patients and maintain confidential records.
• Answer phones, route calls, and process mail and emails.
• Assist with insurance claims filing and collections.
• Keep reception area organized and comfortable.
• Monitor supplies and place orders.
• Support clinical staff with chart preparation.

Skills

Greet patients

Patient flow

Info provision

Emergency support

Billing assistance

Records management

Phone handling

Insurance verification

Mail & emails

Office upkeep

Supply management

Staff support

Job description

• Greet patients:Provide a warm and professional welcome to patients and visitors in person or over the phone.
• Manage patient flow:Schedule appointments, notify clinical staff of patient arrivals, and manage the waiting area to optimize patient satisfaction and provider time.
• Provide information:Answer patient questions, direct inquiries to the appropriate personnel, and provide information on office policies.
• Handle emergencies:Assist patients in distress by responding to emergencies and providing comfort.
• Manage patient accounts:Collect and update personal and financial information, verify insurance, and process payments for co-pays and other balances.
• Handle records:Check in new and returning patients, verify their information, and ensure patient records are accurate, up-to-date, and confidential.
• Process correspondence:Answer phones, route calls, check emails and faxes, and process incoming and outgoing mail.
• Assist with billing:File insurance claims and assist with collection activities.
• Maintain office environment:Keep the reception area organized and comfortable for patients.
• Manage supplies:Monitor and order necessary office and medical supplies.
• Support clinical staff:Assist medical assistants and providers with their administrative needs, such as preparing charts.