Patient Registration Clerk

Community HealthCare System; Onaga (KS); On-site; USD 21,000 - 28,000; Full time

Job summary

Community HealthCare System is seeking a friendly and efficient front desk receptionist to greet patients, answer phones, and manage registrations. You will coordinate scheduling with nursing staff, collect payments, and ensure accurate entry of patient information across multiple software systems.

The role involves coordinating with other departments, maintaining records, and supporting team meetings and quality initiatives to uphold CHCS standards of patient care.

Qualifications

• Experience in front desk or reception preferred.
• Strong communication and customer service skills.
• Ability to use multiple software systems and enter information accurately.

Responsibilities

• Answer phones in a pleasant manner and handle patient needs promptly.
• Greet visitors and direct them to appropriate locations.
• Register patients and update insurance and demographics information.
• Process billing-related information and collect co-payments.
• Schedule appointments and coordinate with nursing for interpreters when needed.
• Transmit and scan documents and maintain patient records.
• Assist in team meetings and quality improvement efforts.
• Analyze data and coordinate services with other departments.

Job description

• Answer phones in a pleasant manner, deal with patient needs expeditiously, screen or forward calls, take messages and enter them into the patient EHR for the nurse or provider, provide information or schedule appointments.
• Greet persons entering establishment in polite, prompt and helpful manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Register new and established patients; use multiple software systems to track patient information, process and generate information necessary for billing.
• Distribute ‘Welcome to The Practice’ packet to new patients.
• Work with nursing to schedule visits with interpretive service if needed.
• Update patient insurance information and demographics, collect and record co-payments, provide any necessary forms needing completion, and obtain required signatures as necessary. Forms include but are not limited to, ABN's, non-coverage forms, HIPAA forms, and Medicare Secondary Payer (MSP).
• Reconcile patient deposits nightly; provide completed information to the business office on the next business day.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Scan and maintain records.
• Schedule appointments ensuring the correct amount of time is schedule according to the patient diagnosis and reason for visit. Maintain and update any changes in the schedule.
• Assist patient to identify their PCP and work to align patient’s visit with their PCP
• Prepares for, attends and participates in team meetings, quality projects and team huddle.
• Analyze data to determine answers to questions from patients or members of the public.
• Coordinate services with other departments.
• Notify patients about the prompt pay discount for clinic visits, collect point of service payments, and provide patients with financial paperwork.
• Supports and abides by the mission, values, and policies of CHCS in all activities.
• On-going compliance with CHCS educational requirements.