Care Coordination Specialist – Client Services

Avid Health at Home; Fayetteville (NC); Híbrido; USD 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Medical insurance (3 plans)

Dental insurance

Vision insurance

Life and AD&D insurance

Short and long-term disability

401k with company match

Paid time off

Holiday pay

Ongoing training

Performance-based bonus

Descripción de la vacante

Avid Health at Home, based in Fayetteville, NC, is hiring a Care Coordinator for the Cumberland Region. This role oversees day-to-day coordination and scheduling of field employees with clients, ensuring ADLs/IADLs needs are met by the interdisciplinary team.

Office-based with occasional community events and travel within Cumberland, Columbus, and Richmond counties. Reporting to Regional Director or General Manager, the CCC maintains client services, manages intake of new clients, and updates

Formación

• College degree preferred or equivalent work experience.
• CNA license preferred.
• Travel is required with a valid driver’s license and own vehicle.
• Minimum of two years’ related experience; working knowledge of medical concepts is preferred.
• Bi-lingual English/Spanish a plus.

Responsabilidades

• Participate in all general office administrative operations including on-call responsibilities to ensure business continuity.
• Manage intake coordination tasks from all referral sources while continuing to seek new referral opportunities to support branch operational growth goals.
• Maintains accurate client schedules by learning and familiarizing self on field employees’ availability and their respective skill level to effectively meet client’s level of care needs.
• Ensures client schedules are covered daily for new intakes and shift replacements due to staff PTO, sicknesses, and emergency call outs.
• Manage client/contract satisfaction with the highest level of customer service standards, communication, and documentation.
• Build relationships with clients to encourage compliance with care plans and client safety.
• Ensure all forms of communication with clients, families, health plan providers, and field employees are documented timely to promote continuity of care across all interdepartmental functions.
• File all employee and client paperwork as appropriate within 7 days of documentation into agency EMR.
• Manage time and attendance of field employees and ensure daily compliance with Electronic Visit Verification (EVV) requirements for timely payroll and billing processing.
• Review EVV data and process weekly payroll for all branch field employees.
• Ensure timely collection of timesheet records for schedules with unsuccessful EVV records.
• Conduct audit review of field employees’ visit notes and EVV data to ensure compliance with client’s ADL and IADL needs.
• Orientate and supervise field employees to client care plans and provide remedial training and mentoring as needed.
• Work with Recruitment and Compliance departments to communicate recruitment needs.
• Manage and monitor field employees to ensure compliance with state, federal, and contractual annual health and training requirements.
• Support branch recruitment efforts by distributing applications to potential new hires and forward completed forms to Regional Recruiter or Human Resources to process.
• Run reports and utilize data from EMR to manage individual KPI goals and expectations.
• Follow Agency Policies and Procedures and ensure all HIPAA regulations are adhered to.
• All other duties as assigned.

Conocimientos

Word

Excel

Windows

Data entry

Educación

College degree

CNA license

Herramientas

EMR system

EVV

Descripción del empleo

Avid Health at Home, based in Fayetteville, NC, is hiring a Care Coordinator for the Cumberland Region. This role oversees day-to-day coordination and scheduling of field employees with clients, ensuring ADLs/IADLs needs are met by the interdisciplinary team.

Office-based with occasional community events and travel within Cumberland, Columbus, and Richmond counties. Reporting to Regional Director or General Manager, the CCC maintains client services, manages intake of new clients, and updates