Care Coordination & Scheduling Specialist

Atrium Health; Monroe (NC); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off programs

Health and welfare benefits (medical,

Flexible Spending Accounts

Family benefits (adoption assistance,

Employer match retirement plans

Job summary

Advocate Health is seeking a 40-hour-per-week administrator in Ballantyne, NC, to manage referrals, authorizations, and scheduling within Neurology. The role requires strong insurance knowledge, customer service experience, and familiarity with medical records software.

Responsibilities include coordinating referrals, preparing patient financial estimates, and guiding patients through benefits. The department emphasizes comprehensive care and timely communication with providers and patients.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Job description

Advocate Health is seeking a 40-hour-per-week administrator in Ballantyne, NC, to manage referrals, authorizations, and scheduling within Neurology. The role requires strong insurance knowledge, customer service experience, and familiarity with medical records software.

Responsibilities include coordinating referrals, preparing patient financial estimates, and guiding patients through benefits. The department emphasizes comprehensive care and timely communication with providers and patients.