Care Coordination & Scheduling Specialist

Atrium Health; Macon (GA); On-site; USD 59,424,000 - 89,401,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid Time Off

Job summary

Advocate Health is seeking a Patient Access & Care Team member to coordinate referrals, obtain authorizations, and help patients navigate insurance coverage. The role involves scheduling procedures and coordinating with multiple departments to ensure timely care.

The position requires a High School Diploma or GED, strong computer skills, and prior customer service experience. Benefits eligible with a comprehensive rewards program and clear opportunities for career development.

Qualifications

• High School Diploma or GED required; computer experience required.
• Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Customer service

Education

High School Diploma or GED

Tools

Medical records software

Job description

Advocate Health is seeking a Patient Access & Care Team member to coordinate referrals, obtain authorizations, and help patients navigate insurance coverage. The role involves scheduling procedures and coordinating with multiple departments to ensure timely care.

The position requires a High School Diploma or GED, strong computer skills, and prior customer service experience. Benefits eligible with a comprehensive rewards program and clear opportunities for career development.