Care Coordination & Scheduling Specialist – Bariatric Program

aah; Charlotte (NC); On-site; USD 38,962 - 58,406; Full time

Benefits offered by this job

Paid Time Off programs

Health and welfare benefits

Flexible Spending Accounts

Family benefits such as adoption and p

Defined contribution retirement plans

Educational Assistance Program

Job summary

Advocate Health in Charlotte, NC seeks an experienced administrative professional to manage referrals, insurance coordination, and front-line patient support. The role involves scheduling, obtaining authorizations, and guiding patients to the correct providers within their network.

Requires a high school diploma or GED, computer skills, and strong customer service experience. Full-time, 36 hours per week, M-F 8-5 with competitive benefits.

Qualifications

• High School Diploma or GED required.
• Computer experience required; knowledge of FSC/Coverage/Plan types and Medical Necessity policies preferred.
• Customer service experience required.
• Knowledge of medical records software preferred.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Referral coordination

Insurance knowledge

Customer service

Medical records software

Education

High School Diploma or GED

Computer experience

Job description

Advocate Health in Charlotte, NC seeks an experienced administrative professional to manage referrals, insurance coordination, and front-line patient support. The role involves scheduling, obtaining authorizations, and guiding patients to the correct providers within their network.

Requires a high school diploma or GED, computer skills, and strong customer service experience. Full-time, 36 hours per week, M-F 8-5 with competitive benefits.