Care Coordinator: Referrals & Scheduling Specialist

Hugh Chatham Health; Charlotte (NC); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Benefits eligible

40 hours/week

Job summary

Advocate Health in Charlotte, NC is seeking a Full-time Referral Coordinator to assist patients and providers with coordinating referrals, obtaining authorizations and scheduling. You will also navigate benefits coverage to ensure coordinated patient care.

The role requires High School Diploma or GED, computer experience, and strong customer service skills. Knowledge of insurance coverage and medical records software is preferred, with weekday schedules and 40 hours per week.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Customer service

Insurance coverage knowledge

Scheduling coordination

Education

High School Diploma or GED

Tools

Medical records software

Computer experience

Job description

Advocate Health in Charlotte, NC is seeking a Full-time Referral Coordinator to assist patients and providers with coordinating referrals, obtaining authorizations and scheduling. You will also navigate benefits coverage to ensure coordinated patient care.

The role requires High School Diploma or GED, computer experience, and strong customer service skills. Knowledge of insurance coverage and medical records software is preferred, with weekday schedules and 40 hours per week.