Care Coordination & Referral Specialist

Affinity Health Center; Rock Hill (SC); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Paid-time-off

Fully funded Health Insurance

Continuing education time and funding

Group Health / Life / Dental / Vision

403B Retirement Plan with 3% match

12 Paid Holidays

Job summary

Affinity Health Center in Rock Hill, SC is seeking a Clinical Support Specialist to ensure seamless referral coordination and closed-loop tracking. You will receive, triage, and process referrals, schedule specialty visits, and ensure complete clinical information is provided to specialists.

You will review processes with patients, address barriers, monitor referrals to completion, and help move abnormal screening results to timely follow-up, while maintaining privacy and accuracy in the EHR.

Qualifications

• High school diploma or GED; [1-3] years in healthcare including referral coordination, patient navigation, medical assisting, scheduling, prior authorization, or patient access; EHR proficiency and discretion with protected health information.
• Experience with referrals and prior authorization and knowledge of Medicaid/Medicare, managed care, and sliding fee resources.
• Strong organizational and communication skills; ability to manage high-volume referral queues and interact with diverse populations.

Responsibilities

• Receive, triage, and process all patient referrals, prioritizing by clinical urgency.
• Schedule specialty visits, radiology, diagnostics, and procedures, accounting for insurance, network, transportation, and language needs.
• Send complete clinical information to the specialist in advance.
• Review the referral process with patients, confirm understanding, and address barriers; deliver reminders and reschedule no-shows.
• Track every open referral to completion with an active referral log and follow-up until documentation is in hand.
• Route completed reports to the referring provider for review and document closure in the EHR.

Skills

Exceptional attention to detail

Organization and follow-through

Strong work ethic and ownership

Time management

Clear empathetic patient communication

Technical knowledge

Resourcefulness and adaptability

Education

High school diploma or GED

EHR proficiency and discretion with PHI

Reliable transportation

Experience with referrals and prior authorization

Job description

Affinity Health Center in Rock Hill, SC is seeking a Clinical Support Specialist to ensure seamless referral coordination and closed-loop tracking. You will receive, triage, and process referrals, schedule specialty visits, and ensure complete clinical information is provided to specialists.

You will review processes with patients, address barriers, monitor referrals to completion, and help move abnormal screening results to timely follow-up, while maintaining privacy and accuracy in the EHR.