Referral Center Specialist

College of Pastoral Supervision and Psychotherapy; Hamlet, Northern (NC, KY); On-site; USD 42,000 - 63,000; Full time

Job summary

FirstHealth of the Carolinas is seeking an Intake/Referral Coordinator to support patient access and insurance authorizations in a clinic setting.

The role requires a high school diploma and 1–2 years of medical insurance or referral experience, with strong communication and organization skills. Proficiency in Epic and CPT/ICD-10 coding is preferred. This on-site role emphasizes timely patient scheduling and accurate data handling.

Qualifications

• High school graduate required; 1–2 years medical insurance experience or authorizations/referrals experience preferred.
• Experience with EMR systems, office automation, CPT/ICD-10 coding knowledge, and strong communication skills.

Responsibilities

• Schedule patient appointments with specialty providers and process referrals.
• Review insurance for authorizations for tests, visits, or procedures; provide needed information to insurers.
• Maintain referral records in Epic and ensure data completeness.
• Open and route incoming mail; participate in required meetings.

Skills

Customer service

Interpersonal skills

Verbal communication

Organizational skills

Education

High school diploma

Tools

Epic

Job description

Overview

FirstHealth of the Carolinas is a nationally recognized health care system located in central North Carolina. Comprised of four hospitals with more than 600 beds, the system also offers leading-edge heart care in the Reid Heart Center, the area’s only dedicated heart and vascular center. Our growing health system has more than 6,200 employees serving in more than 75 locations throughout a 15-county service area. In addition, FirstHealth has received numerous accolades for its patient care and outcomes, including recognitions from Healthgrades, U.S. News & World Report, and Becker's Healthcare.

Must be capable of cross training and adapting to electronic medical records in a clinic setting showing progressive efficiently with this method of technology. Answers phones, routes calls and or takes accurate message. Adapts to a phone menu if one is in use. Demonstrates a sense of urgency relating to patient's level of distress.Schedules patient appointments with specialty providers including the correct processing of necessary referral forms and transfer of patient information. Reviews insurance to obtain authorizations for diagnostic testing, office visits, procedures, etc. Reviews clinical data to provide insurance company with information needed for authorization. Effectively communicates with the clinical team when an authorization is denied. Maintains referral record in Epic. Ensures referral data fields are completed. Opens and distributes incoming mail to appropriate parties. Meeting attendance as required.

Qualifications

High school graduate. 1-2 years of medical insurance experience or experience obtaining authorizations and referrals and medical office experience preferred.

Experience with EMR systems; office automation skills; extensive knowledge of CPT and ICD-10 coding and authorizations; strong interpersonal and verbal communication skills; good organizational skills. Is committed to and demonstrates excellent customer service when dealing with all types of customers.