Care Coordination & Resource Specialist

Children's National Medical Center; Washington (District of Columbia); On-site; USD 43,000 - 72,000; Full time

Job summary

Children's National Medical Center's Care Management team seeks a Clinical Resource Management Associate to support safe, coordinated transitions of care. Under the supervision of a RN Case Manager, you will coordinate scheduling, discharge follow-ups, and care coordination with families, payers, and providers.

Responsibilities include managing patient scheduling, discharge calls, transition of care activities, and participating in performance improvements to enhance patient outcomes.

Qualifications

• Associate's Degree is required.
• 2 years in healthcare or health-related setting required.

Responsibilities

• Schedule specialty appointments and outpatient procedures, considering family preferences and payer requirements.
• Coordinate post-discharge phone calls and triage patient issues with the care team.
• Assist with transition of care by coordinating with Case Management, Social Work, and physicians.
• Participate in identifying and evaluating processes to improve workflow and customer service.

Skills

Organizational skills

Attention to detail

Customer service

Communication

Education

Associate's Degree

Tools

Cerner system

Job description

Children's National Medical Center's Care Management team seeks a Clinical Resource Management Associate to support safe, coordinated transitions of care. Under the supervision of a RN Case Manager, you will coordinate scheduling, discharge follow-ups, and care coordination with families, payers, and providers.

Responsibilities include managing patient scheduling, discharge calls, transition of care activities, and participating in performance improvements to enhance patient outcomes.