Care Coordination & Referral Specialist

DAMIAN FAMILY HEALTH CENTER; New York (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

Damian Family Health Center in New York, NY is seeking a Referral Coordinator to streamline patient referrals to specialty care, track documentation in the EHR, and coordinate with providers, insurers, and support staff.

The role requires strong organization, attention to detail, and excellent communication as you help patients overcome barriers to access and ensure timely appointments.

Qualifications

• High School Diploma or GED required.
• Associate degree in Healthcare Administration, Medical Office Administration, Business Administration, or related field preferred.
• Minimum of one year of experience in healthcare administration, referral coordination, medical office operations, care coordination, or related healthcare setting preferred.
• Experience working with Electronic Health Records (EHR) systems preferred.
• Experience obtaining insurance authorizations and coordinating specialty referrals preferred.
• Experience in an FQHC, ambulatory care, or primary care setting preferred.

Responsibilities

• Receive, review, process, and track referral requests generated by providers and clinical staff.
• Enter and maintain all referral information accurately in the EHR system.
• Prioritize urgent and time-sensitive referrals and actively coordinate care until appointments are confirmed and completed.
• Schedule specialty appointments and coordinate referrals with external healthcare providers, hospitals, diagnostic centers, and community agencies.
• Obtain prior authorizations and referrals from insurance carriers as required by specialist offices and payer guidelines.
• Request authorization extensions, modifications, or updates when additional services are required.
• Follow up with specialty offices to ensure referral acceptance and appointment availability.
• Coordinate alternative referral arrangements when providers are unable to accept patients.
• Monitor referral status and maintain ongoing communication with patients throughout the referral process.
• Provide patients with specialist contact information, appointment details, preparation instructions, and follow-up requirements.
• Document all referral activities, communications, and outcomes accurately and timely within the EHR.
• Track referral completion and close referral loops by obtaining consultation reports, diagnostic results, and specialist recommendations.
• Ensure receipt and proper routing of specialist reports to ordering providers for review and follow-up.
• Respond promptly and professionally to patient inquiries regarding referrals, authorizations, appointments, and care coordination activities.
• Identify and address barriers to care, including transportation, language access, insurance limitations, and financial concerns.
• Educate patients regarding referral processes, insurance requirements, and follow-up expectations.

Skills

Strong organizational skills

Excellent verbal and written communic

Customer service

Bilingual preferred

Education

High School Diploma or GED

Associate degree

Tools

EHR systems

Microsoft Office

Job description

Damian Family Health Center in New York, NY is seeking a Referral Coordinator to streamline patient referrals to specialty care, track documentation in the EHR, and coordinate with providers, insurers, and support staff.

The role requires strong organization, attention to detail, and excellent communication as you help patients overcome barriers to access and ensure timely appointments.