Care Coordination & Referral Specialist

PeopleOne Health, Inc.; Kissimmee (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

PeopleOne Health in Kissimmee, FL is seeking a Patient Navigator to guide patients through referrals to specialty care and other services, ensuring timely access and smooth coordination with clinicians.

You will educate patients on insurance requirements, track referrals in the EMR, and work with teams to remove barriers to care, while supporting outreach and community education initiatives.

Qualifications

• High School Diploma required; bachelor’s degree preferred in a related field.
• Certification in patient navigation, case management, or healthcare advocacy is a plus.
• Experience with EHR systems and health insurance processes is desirable.

Responsibilities

• Coordinate and process patient referrals to specialty providers, imaging services, and other healthcare resources.
• Communicate with referring and receiving providers to ensure information shared and appointments scheduled appropriately.
• Track the status of referrals and follow up with patients and providers to ensure completion.
• Educate patients about the referral process, including insurance requirements, appointment preparation, and follow-up expectations.
• Serve as a liaison between patients and healthcare providers, assisting with scheduling, transportation, language services, or other needs.
• Document all referral activities and patient interactions accurately in the EMR system.
• Participates in outreach programs to educate the community about healthcare services.
• Stays informed on healthcare policies and changes that may affect patient navigation.
• Assists with special projects and initiatives aimed at improving patient care coordination.

Skills

Interpersonal communication

Problem solving

Confidentiality

EHR proficiency

Healthcare policy knowledge

Education

High School Diploma

Bachelor’s degree in Healthcare Administration

Certification in patient navigation / case management

Job description

PeopleOne Health in Kissimmee, FL is seeking a Patient Navigator to guide patients through referrals to specialty care and other services, ensuring timely access and smooth coordination with clinicians.

You will educate patients on insurance requirements, track referrals in the EMR, and work with teams to remove barriers to care, while supporting outreach and community education initiatives.